Sales Team Leader
*Granado, the iconic Brazilian brand is looking for a SALES STORE LEADER to run its first concept store in London! Would you like to join us?*
About Granado:
Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today.
The quality and effectiveness of the products soon made Granado one of the official pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880\.
Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage.
With 153 years of history in Brazil, Granado is expanding overseas. The brand currently has stores in France, England, Portugal, and Belgium and a remarkable presence at the most iconic department stores such as Galleries Lafayette and BHV Marais.
And our exciting journey continues to our next destination: London.
About the Position:
The Sales Team Leader will be responsible for achievement of sales objectives established by the company, encouraging the performance of the team and supporting the Store Manager.
This position maintains a high degree of client engagement in accordance with brand principles providing and encouraging an elevated a distinctive and delightful customer experience.
What will you do:
Responsibilities \& Tasks:
- Handle customer concerns efficiently \& effectively, sharing feedback with Store Management team as needed.
- Open/close boutique as required.
- Possess strong product knowledge of the various collections.
- Ensure sales floor is clean and organized while maintaining store visual standards.
- Assist in the onboarding, training, and development of new employees.
- Manage customer feedback and queries.
- Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience is being followed. Ensure compliance with store policies and procedures.
- Assist in employee schedules, monitor team and report to the Store Manager.
- Monitor the operations and results of the team.
- Continuously review the service processes, seeking efficiency and solutions.
- Previous retail management experience at a cosmetic and/or perfumery store.
- Ability to communicate \& listen effectively \& demonstrate operational skills.
- Fluent in English. Portuguese or other language would be a plus.
- Strong understanding of Customer Service needs and customer priorities.
- Ability to multitask, manage time \& work flexible hours.
- Commitment to drive sales growth and KPIs.
- Must be able to provide eligibility to work in UK.
- Desire to thrive in results, work in a team environment, and coach for success.
- Ability to communicate \& listen effectively \& demonstrate operational skills.
- Attractive Benefits Package
- Flexible Time Off Policy
- Employee discount
- Competitive Base Salary \+ Sales commission structure
Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.
Would you like to join us?
Thank you for reading the job description! If you liked what you read, kindly send us your resume. We really appreciate your effort in applying for this position.
Job Types: Full\-time, Permanent
Pay: £29,280\.00 per year
Benefits:
- Company pension
- Employee discount
- GCSE or equivalent (preferred)
- Retail sales: 2 years (required)
- Retail management: 2 years (required)
- Portuguese (required)
- United Kingdom (required)
This listing is from indeed. View original listing ↗