Sales Support Executive

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Sales Support Administrator to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values.

Does that sound like something you'd like to be part of?

As a Sales Support Administrator, you will play a key role in processing financial agreements and supporting documents, delivering an outstanding Customer Experience when liaising with suppliers and customers and ensure deals are administered 'right first time' to achieve SLA and Compliance standards.

Role responsibilities;

• Manage correspondence between the Relationship Directors and Internal Account Managers and their clients (Customers/Introducers/Suppliers)


• Monitor customer accounts and provide exposure to Relationship Directors as and when requested


• Raise finance agreements - Hire Purchase/Finance Lease/Refinance


• Update systems to record all transaction details (telephone conversations, emails, internal communications) to ensure visibility across the business


• Prepare payout documentation accurately and according to company SLAs and Compliance standards


• Complete transaction files and communicate requirements in a timely fashion with particular emphasis on a 'right first time' approach


• Send invoice requests to suppliers


• Carry out know your customer and supplier checks

Key skills required;

• Previous customer service experience (either face to face or over the phone)


• Previous administration experience


• IT literate


• Excellent communicator


• Desirable - previously worked within a Financial Services company

So, why would you want to work here?

They have a great working environment, and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This role is based in Newport, working part-time (21 hours a week over 3 days) on a fixed-term contract for 12 months. Monday and Friday will be worked from home and either a Tuesday or Wednesday will be worked in the office, giving you the best of both worlds.

Benefits you can expect:

• 25 days annual leave (pro rata) + bank holidays


• 2 additional days holiday after 5 years' service


• Birthday day off


• Subsidised gym membership


• Opt in Private Medical Insurance


• Cycle to Work Scheme


• Buy Annual Leave Scheme


• Half day seasonal shopping


• Auto enrolment pension - 3% employer contribution subject to eligibility


• Life Assurance 3 x basic salary

Employee Assistance Programme Available Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

This listing is from reed. View original listing ↗