Sales Support Assistant

Sales Support Administrator (Part-Time)
Exeter (Hybrid - 3 days office / 2 days WFH)
£30,000 FTE (Actual salary £18,746)

Butler Rose are delighted to be working with a well-established food production business based in the Exeter area to recruit a Sales Support Administrator on a part-time basis.

This is a fantastic opportunity to join a fast-paced, customer-focused environment, supporting a busy sales team and playing a key role in ensuring a smooth and professional customer experience.

Working hours:
25 hours per week across 5 days (flexible but ideally 9:30am-2:30pm or 10:00am-3:00pm)

The Role This is a varied and hands-on support position where you will act as a central point of contact between customers, sales, and supply chain. You'll need to be highly organised, proactive, and confident managing queries and resolving issues quickly.

Key responsibilities include:

• Supporting customer order fulfilment


• Investigating delivery or order issues and coordinating solutions with internal teams and external couriers


• Keeping customers and account managers fully updated on order progress


• Supporting new product launches by ensuring availability aligns with customer timelines


• Managing sample requests from end to end, including coordinating logistics and delivery


• Becoming the go-to person for navigating and supporting retail customer portals


• Producing regular sales reports using customer portals (volume, value, wastage, distribution)


• Creating product performance reports using internal systems and presenting insights to the sales team

About You We're looking for someone who is commercially aware, detail-oriented, and confident dealing with customers in a fast-moving environment.

You will ideally have:

• Strong business awareness and commercial understanding


• Experience within order fulfilment or a similar operational process


• Proven customer service experience, including handling queries and resolving issues


• The ability to manage challenging situations in a calm and professional manner


• Strong Microsoft Office skills (particularly Excel)


• Experience producing and analysing data, with the ability to present findings clearly

What's on Offer • £30,000 full-time equivalent (pro rata salary £18,746)

• Hybrid working (3 days office / 2 days home)


• 25 days holiday including bank holidays (pro rata)


• Company pension (4% contribution)


• Free on-site parking


• Cycle to Work scheme

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.

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