Sales Order Processor

Sales Order Processor (12 month FTC)

Salary - £32,000

Location - Dorking

Monday – Friday

We are currently partnering with a global manufacturer to recruit an experienced Customer Care Specialist for a 12-month fixed-term contract based in Dorking.

This is an excellent opportunity to join a highly regarded organisation at the forefront of robotic compound management and biological sample storage solutions. You’ll play a key role in delivering exceptional customer service within a fast-paced, collaborative environment.

The Role

As a Customer Care Specialist, you will act as a central point of contact for customers, managing orders and resolving queries while working closely with internal teams to ensure smooth order fulfilment.

Key responsibilities include:

• Processing and managing customer orders across consumables, hardware, and project-based requirements


• Handling customer queries via phone and email, including order status, pricing, stock availability, and returns


• Monitoring open and held orders, proactively resolving issues and ensuring timely delivery


• Investigating and supporting resolution of production, shipping, and invoicing queries


• Managing customer accounts with staged releases, blanket POs, and held orders


• Ensuring all processes comply with internal procedures and regulatory standards


• Building strong relationships across departments to support the full order lifecycle (Inquiry to Order and Order to Remittance)


• Following up on order discrepancies and escalating where necessary

About You

We’re looking for a proactive and detail-oriented individual who thrives in a busy environment and is passionate about delivering a high standard of customer service.

You will have:

• Previous experience in a customer service role within manufacturing, life sciences, or a similarly complex environment


• Strong communication skills with a professional and customer-focused approach


• Experience working with ERP systems (Oracle preferred) and ideally Salesforce


• Excellent organisational skills and the ability to manage multiple priorities


• A collaborative mindset with strong problem-solving abilities


• Confidence working independently in a high-volume setting

Please note: Due to the high volume of applications, if you haven’t been contacted within 10 days, unfortunately you have not been shortlisted on this occasion.

By applying, you agree to Jade Recruitment Limited’s Privacy and GDPR Policy. Jade Recruitment Limited acts as a recruitment agency for this vacancy and is an equal opportunities employer.

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