Sales Order Processor & Customer Service Agent

Job Description:

Main tasks and duties

*Customers / Sales*

· Experience working within a busy office environment in a customer service role is not essential but an advantage. Must be able to work well in both an individual \& with a wider team setting.

· A good communicator \& able to effectively deal with customers at all levels, both internally \& externally in both verbal and written formats.

· Be able to provide a high level of customer service to our customers.

· Ability to manage own workload within a busy \& often demanding environment

· To deal accurately and efficiently with all types of customer enquiries, keeping all key stakeholders fully informed throughout the process. Fully investigating any issues \& reporting.

· Ability to make sound commercial decisions where needed

· IT literate – D365 an advantage but Microsoft office packages

· To be flexible \& adaptable approach to the role and have the ability to assist wider team where necessary.

· Full training will be provided.

Sales Order Processing

· To answer telephone calls in a polite and professional manner.

· The receiving and accurate input of orders.

· To deal quickly and efficiently with any queries / complaints.

· To produce figures.

· To liaise effectively with colleagues.

Essential:

· Data input.

*Personal Health \& Safety Awareness*

*All employees are required to\-*

· Take reasonable care of yourself and others who may be effected by your acts or omissions with regard to Health \& Safety

· Cooperate with Brett Martin Ltd, in all Health \& Safety matters, policies and procedures etc. to enable Brett Martin Ltd to comply with its own Health \& Safety duties.

· Use any machinery, equipment, dangerous substances, transport equipment, means of production or safety device in accordance with Health\& Safety training and instruction

· Inform Brett Martin Ltd of any work situation which may represent a serious and immediate danger to Health \& Safety

· Inform Brett Martin Ltd of any short comings in the protection arrangements for Health \& Safety.

· Ensure that all safety equipment is used and maintained in the correct way and any issues reported to the Technical \& Quality Manager

*Housekeeping*

· Maintain a high standard of housekeeping within the department

· The workplace must be kept neat and tidy at all times and all waste material or product dealt with, as directed, in a prompt manner

· Ensure commitment to and compliance with Company TPM and 5S practices.

*Discipline*

· Ensure that you are aware of and comply with all Company regulations, as contained in the Employee Handbook, Work Instructions and other control documentation.

· Maintain acceptable standards of behaviour, attendance, time\-keeping, etc., as detailed in the Employee Handbook and other control documentation.

Communications

· Ensure that communications are maintained at the highest possible level, keeping the management team informed of impending situations which could develop into more serious problems;

· Comply with the Company’s Team Briefing process.

*Other Duties*

· The Administrator, may from time to time, be required to carry out other duties, as directed by the Department Manager.

*General*

· Ensure compliance with the company’s Equal Opportunity Policy;

· Any other duties as may reasonably be required in line with your training and experience.

Job Type: Full\-time

Pay: £26,000\.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Free parking


• Gym membership


• Health \& wellbeing programme


• Life insurance


• On\-site parking

• Experience with Microsoft Packages?

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