Sales Order Coordinator

Our client based in Dursley are currently recruiting for Sales Order Coordinatorto join their team on a full time permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment.

Working closely with internal colleagues, ensuring regular communication to provide support to customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

• Process customer orders accurately and on time.


• Manage manual and EDI orders in D365.


• Raise purchase orders and arrange transport.


• Confirm orders with customers within agreed timescales.


• Work with customers to ensure orders are placed on time.


• Build strong relationships with customers and suppliers.


• Work with suppliers, warehouses and transport partners to ensure deliveries run smoothly.


• Monitor orders and deliveries, resolving any issues quickly.


• Keep customers updated about stock shortages or delivery delays.


• Make sure orders, delivery notes and invoices are processed correctly.


• Record and monitor OTIF performance in D365.


• Investigate customer claims, complaints and credit requests.


• Work with Finance to manage customers on hold or proforma accounts.


• Keep sales prices and customer orders up to date in D365.


• Monitor stock levels, short-dated stock and future demand.


• Identify opportunities to upsell and improve efficiency.


• Support new product launches and changes in demand.


• Work with the customs team to ensure orders have the correct paperwork.


• Attend team meetings and provide updates on customer service activity.


• Maintain good communication with customers, suppliers and internal teams.

• Proactive and adaptable with a “can do” attitude


• Excellent attention to detail and accuracy


• Ability to stay calm under pressure


• Strong communication skills

Salary: £31,500 (to be reviewed following completion of your probation) + benefits including:

• 5% Pension


• Life Assurance


• Study support


• 25 days holiday plus bank holidays

This listing is from Reed. View original listing ↗