Sales Office Assistant

Hours: Monday–Friday 7:00am–5:00pm, alternate Saturdays 7:00am–12:00pm
Holidays: 25 days annual leave plus bank holidays
Salary: Competitive (dependent on experience)

About the Role

We’re looking for a motivated and customer\-focused Sales Office Assistant to join our busy builders merchants team. You’ll play a key role in supporting customers, handling sales enquiries, and ensuring orders are processed efficiently and accurately.

This is an excellent opportunity for someone with a strong work ethic, attention to detail, and a friendly, professional manner who enjoys working in a fast\-paced environment.

Key Responsibilities

• Answer incoming sales and customer service calls promptly and professionally.


• Process quotes, orders, and enquiries efficiently via phone, email, and at the trade counter.


• Provide accurate product information and assist customers with pricing and availability.


• Work closely with the sales and transport teams to ensure timely deliveries.


• Maintain accurate records of customer interactions and sales activities.


• Support the Transport Manager by covering transport scheduling and delivery coordination during holidays or absences.

• Experience in builders merchants, construction supplies, or a similar trade environment (Essential).


• Strong communication and organisational skills.


• Confident using computers and sales/order processing systems.


• Ability to work well under pressure and manage multiple tasks.


• A proactive attitude and willingness to take on additional responsibilities when required.

• 25 days annual leave plus bank holidays.


• Alternate Saturdays only (great work–life balance).


• Supportive team environment with opportunities to learn and grow.


• Pension scheme and staff discount.

Benefits:

• Company pension


• Employee discount

• Do you have any knowledge with building materials?

• builders merchants environment: 1 year (required)

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