Sales Manager

Showroom & Customer Experience Manager

We're supporting a fast-growing UK furniture brand that creates beautifully designed, design-led furniture. With a small team, big ambitions, and a genuine focus on brand, customers, and experience, this is an exciting opportunity to join a business at a key stage of growth.

The Role

You'll be the face and voice of the customer, taking ownership of the showroom's day-to-day operations while leading customer interactions across all channels. This is a hands-on role, ideal for someone from a retail, showroom, or customer-facing background who thrives on building relationships and delivering exceptional experiences.

If you're someone who enjoys being with customers rather than sitting behind a laptop all day, this could be the perfect opportunity.

Key Responsibilities

• Manage and convert sales leads from swatch requests, email enquiries, phone calls, showroom visits, and online channels.


• Own the customer journey from initial enquiry through to post-purchase follow-up, ensuring a seamless and positive experience at every touchpoint.


• Deliver outstanding customer service, handling questions, feedback, and issues with empathy, professionalism, and efficiency.


• Support order processing, delivery coordination, and after-sales care to ensure customers receive a first-class experience.


• Take ownership of the showroom environment, ensuring it consistently reflects the quality and values of the brand.


• Build strong relationships with customers and act as a trusted advisor throughout the buying journey.

What You Need To Join

• Excellent communication skills with the ability to build genuine rapport with customers


• Sales-driven mindset; retail, showroom or customer-facing experience preferred


• Strong understanding of the customer journey and what great service looks like


• A natural interest in design, furniture and interiors • Highly organised, reliable and comfortable juggling multiple priorities

Why Join?

• Real ownership and responsibility from day one.


• Opportunity to make a visible impact within a growing brand.


• Work alongside a passionate and ambitious team.


• Be part of a business that genuinely cares about design, customers, and experience.

If you care about great design, love working with customers, and want to play a key role in a growing brand, we'd love to hear from you.

This listing is from reed. View original listing ↗