Sales Manager

IVA Sales Manager / Call Centre Manager Location: Manchester

Salary: Competitive + Bonus + Benefits

Imperium Financial Recruitment is delighted to be working with a leading Manchester-based IVA volume provider that is seeking an experienced IVA Sales Manager / Call Centre Manager to oversee and develop a high-performing team of more than 30 advisors.

This is an excellent opportunity for a proven sales leader with experience within the IVA, debt solutions, financial services, or contact centre sector who is looking to join a successful and growing organisation.

The Role As IVA Sales Manager / Call Centre Manager, you will be responsible for the day-to-day management, performance, and development of a large team of IVA Advisors. You will play a key role in driving sales performance, ensuring regulatory compliance, and maintaining high standards of customer service throughout the customer journey.

Key responsibilities include:

• Managing, motivating, and developing a team of 30+ IVA Advisors and Team Leaders.


• Driving sales performance and ensuring departmental targets are achieved.


• Monitoring KPIs and implementing strategies to improve conversion rates and productivity.


• Conducting regular coaching sessions, performance reviews, and one-to-one meetings.


• Ensuring all advisors adhere to FCA guidelines, company procedures, and compliance standards.


• Identifying training needs and implementing ongoing development plans.


• Producing management reports and analysing performance data.


• Working closely with senior management to develop and implement operational strategies.


• Managing recruitment, onboarding, and retention within the sales team.


• Maintaining a positive and high-performance culture within the contact centre environment.

The Candidate The successful candidate will possess:

• Previous experience managing a large sales or contact centre team.


• Experience within the IVA, debt solutions, insolvency, financial services, or regulated sales environment.


• A proven track record of delivering and exceeding sales targets.


• Strong leadership, coaching, and people management skills.


• Excellent communication and stakeholder management abilities.


• Experience analysing performance metrics and implementing improvement plans.


• A strong understanding of compliance and regulatory requirements within a regulated environment.


• The ability to inspire, motivate, and develop high-performing teams.

What's on Offer • Competitive basic salary.

• Attractive bonus structure.


• Career progression opportunities within a growing organisation.


• Supportive and dynamic working environment.


• Ongoing training and professional development.


• The opportunity to lead a large, successful team within a market-leading business.

Imperium Financial Recruitment is acting as an employment agency for this vacancy.

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