Sales Development Representative

Accountabilities

• Respond rapidly to inbound leads within agreed service-level expectations and convert qualified prospects into confirmed product demonstrations.


• Build and execute structured outbound prospecting sequences targeting relevant retail businesses, combining personalization with the pace required for high-volume outreach.


• Conduct effective lead qualification by assessing buyer profile, purchasing volume, commercial intent, timeline, and overall fit.


• Identify low-potential opportunities quickly and prioritize time toward prospects with the strongest likelihood of progressing.


• Book, confirm, and protect demonstrations for Account Executives, using reminders and pre-demo engagement to minimize no-shows.


• Conduct consistent multichannel outreach through phone, email, WhatsApp, LinkedIn, and other relevant channels.


• Maintain accurate and complete CRM records, ensuring every interaction is logged, leads are correctly dispositioned, and pipeline information remains reliable.


• Monitor outreach and conversion performance and use data to continuously improve prospecting effectiveness.


• Share market feedback with the wider sales team, including common objections, successful messaging, prospect insights, and high-converting customer segments.


• Work closely with Account Executives to ensure qualified opportunities are handed over with the necessary context for a successful sales conversation.

• 1–3 years of experience in a SaaS, technology, or similar sales development role, ideally within a transactional, high-volume sales environment.


• Experience working with short sales cycles, high activity targets, structured outreach cadences, and measurable weekly performance goals.


• Excellent phone communication skills and the ability to communicate clearly and persuasively in writing.


• Comfortable managing 60–80+ meaningful prospect interactions per day while maintaining quality and professionalism.


• Strong process discipline and experience working consistently with CRM systems, sales cadences, activity tracking, and lead management.


• Proven ability to qualify prospects efficiently and distinguish genuine commercial opportunities from low-intent leads.


• Resilient and persistent approach to sales, with the ability to handle rejection constructively and maintain energy and focus throughout the sales cycle.


• Highly coachable mindset, with an openness to feedback and a willingness to continuously refine sales techniques and messaging.


• Strong organizational skills and the ability to manage a high volume of prospects without losing attention to detail.


• Native or professional proficiency in English and Italian is required.


• Jewellery or gemstone industry experience is not required; commercial drive, discipline, curiosity, and a strong work ethic are more important.


• Comfortable working in a fast-paced, globally distributed environment with a strong focus on ownership and measurable outcomes.

• Flexible working hours designed to support autonomy and productivity.


• Fully remote working opportunity.


• Unlimited holiday allowance.


• Strong opportunities for professional growth, learning, and career development.


• Collaborative and vibrant international working environment.


• Low-hierarchy culture that encourages ownership, initiative, and direct contribution.


• Opportunity to work in a rapidly scaling global business during a significant phase of expansion.


• Exposure to an international customer base and a dynamic B2B marketplace environment.


• Intellectually challenging work with a clear and measurable impact on business growth.


• Supportive culture focused on empowerment, continuous learning, and helping employees develop their expertise.

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