Sales & Customer Service Coordinator

The Sales Executive plays a key role in supporting the sales function by managing customer interactions, preparing quotations, processing orders, and ensuring a smooth end\-to\-end sales cycle. This position involves close collaboration with external account managers, customers, and suppliers to deliver excellent service and operational efficiency.

Key Responsibilities

• Customer Interaction


• Handle incoming customer calls and enquiries in a professional and timely manner


• Build and maintain strong relationships with customers


• Quotation \& Sales Support


• Prepare and issue accurate quotations based on customer requirements


• Follow up on quotations and support conversion to sales


• Order Management


• Process customer orders efficiently and accurately


• Supplier Coordination


• Place and manage orders with suppliers


• Liaise with suppliers to ensure timely delivery and resolve any issues


• Communicate effectively across internal teams


• Check stock availability and provide updates to customers and sales teams


• Coordinate with warehouse or supply chain teams where necessary

• Strong customer service orientation


• Excellent communication skills (telephone and email)


• Proactive and self\-motivated approach to work


• Ability to work effectively as part of a team


• Good organisational and time management skills


• Attention to detail and accuracy

• Proficiency in Microsoft Office (Excel, Word, Outlook)


• Strong email communication skills


• Experience with Microsoft BC (desirable)

• Previous experience in a sales administration or customer service role preferred


• Experience dealing with customers and suppliers in a fast\-paced environment


• Experience with the paint industry (desirable)

Benefits:

• Company pension


• On\-site parking


• Sick pay

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