Sales Coordinator

The Company

Wtech Fire \& Security Technology Ltd trading as Ideal Fire is part of the Wtech Fire Group who are an internationally recognised leader in Fire Safety and Security. We deliver the best Customer Service to attract and retain the Best People to work with the Best Technology in the Best Workplaces.

The Role

The Sales Coordinator role provides essential administrative and coordination support across the sales function. Acting as a key point of contact between customers and internal teams, the role ensures works are quoted, scheduled, and progressed efficiently. The position is responsible for preparing and issuing quotations, coordinating work schedules, and maintaining up\-to\-date records across all relevant systems. The role also supports the smooth delivery of works by tracking progress, liaising with customers and colleagues, and ensuring all documentation is completed accurately and on time.

Reporting to: Service Operations Manager

Hours: 39hrs per week

Days: Mon\-Fri

Essential Criteria

• 2 \+ Previous experience in a Sales Administration role or similar.


• Previous experience using Office 365 applications for communication.


• Excellent communication skills and be a good team player.


• Ability to motivate, organise their day with a proven ability to prioritise and multitask.


• Excellent level of accuracy and attention to detail.

Desirable Criteria

• Prior experience in the Fire detection industry is an advantage but not required.

Duties \& Responsibilities

• Prepare Quotations for customers based on work orders received from the Engineers.


• Schedule and coordinate works in line with project timelines and priorities.


• Monitor outstanding works and proactively follow up to ensure timely completion.


• Liaise with clients to confirm availability, access arrangements, and work scopes.


• Raise purchase orders and arrange the supply of materials for approved jobs.


• Update and maintain job cards with current job status, notes, and relevant documentation.


• Record and update work dates on frameworks.


• Carry out general administrative duties to support the wider sales function.

We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client’s that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.

Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.

We welcome job applicants from all communities, fostering a culture of inclusion for employees and respecting all individuals.

Our differences make us a better team – make better decisions, drive innovation, and deliver better business results.

Benefits:

• Company pension


• On\-site parking

Work Location: In person

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