Sales Clerk

Join our team as a Sales Clerk, providing essential customer assistance and ticketing services at a busy ticket office in Victoria, London. This role is perfect for individuals who excel in customer service and are adept at handling financial transactions and administrative tasks.

Role Overview:

Working rotational shifts to provide a facility for customer assistance at the ticket office, offering a ticket sale and amendments service to passengers on behalf of coach operators. To give information on coach services by providing a meet and greet service within the sales area. When required assist staff and customers wishing to deposit their luggage at the left luggage facility.

Key Information:

• Rate: £144.40 per day


• Location: Victoria, London (Fully Office Based)


• Start Date: ASAP


• Hours: Full Time, Monday - Sunday, 35 hours a week, 7 hours per day, Shift Work


• Contract Duration: 6 months assignment

• To make reservations for a range of coach operators and specialist travel related products through the use of computer and paper-based ticketing systems in line with VCS fair trading procedures.


• To provide a personal service in receiving and returning items of left luggage from/to members of the public.


• To account for cash, debit/credit card payments and other financial documents (e.g. coupons) in accordance with VCS Shorts and Overs procedure and coach operators’ guidelines.


• Carry out a range of administrative tasks when required to assist with accounting for shorts and overs, ticket stocks and stationary items are replenished.


• Provide assistance to customers purchasing tickets and provide a meet and greet information within the sales area


• To provide meal break relief for left luggage to ensure it is fully operational during its opening hours, this to ensure deposits are securely and safely stored - through the use of security detection equipment - and can be accounted for at all times in accordance with TfL and VCS procedures.


• As required, and in accordance with day to day operations, be available to staff the enquiry desks and provide roving patrols to offer information related to coach services, facilities at the Coach Station and general enquires about onward public transport travel in London, the UK and abroad in line VCS local fair trading procedures.

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