Sales Assistant

Role purpose

Providing exceptional customer service, whilst selling the right storage solution to our customers and supporting the Branch Manager in maximising sales and revenues and maintaining high store standards.

Location

Dublin \- Charlestown and Northpark locations

Key Accountabilities

Driving sales performance

• Following the enquiry management process and advising customers on the best storage solution for their particular needs, including selling merchandise and insurance to drive business performance.


• Actively following the sales process and positively promoting and selling products and services to existing and prospective customers.


• Understanding unit availability for the branch.


• Understanding demand for storage e.g. seasonal and unit sizes.


• Understanding branch revenue targets and planning to achieve them.


• Understanding the competition and being aware of their promotional activity.


• Delivering excellent customer service.


• Handling customer complaints, communicating and escalating all issues to the Branch Manager as necessary.

• Complies with all operational procedures, ensuring operational standards are maintained.


• Completing office administration and processes including invoices, banking and customer contracts.


• Adhering to the revenue collection process to minimise bad debts.


• Ensuring that all packaging stock is always in stock, well displayed and priced.


• Takes responsibility for the safety and security of the store and customers.


• Complying with all company policies and procedures, e.g. bad debt recovery.


• Engaging with customers to use feedback platforms.


• Identifying any H\&S or security hazards and takes action to resolve locally.

• A retail or telephone sales background in a customer facing environment is essential.


• Experience in 121 consultative sales is desirable.


• Office administration experience is desirable.

• Excellent sales skills – being able to follow a sales process in a confident and assertive way, selling the right solutions and products in order to turn enquiries in to customers.


• Excellent customer service skills – being friendly and polite – representing the company to all customers and external providers.


• Excellent communication skills – communicate with customers about their needs, challenges and manage complaints when necessary.


• Good time management \- manage your own time and ensure targets are met.


• Enthusiastic and eager to learn – keen to get on and understand the levers to success.

Pay: From €28,000\.00 per year

Benefits:

• On\-site parking

• Cork, County Cork: reliably commute or plan to relocate before starting work (required)

• Sales: 1 year (preferred)


• Customer service: 1 year (required)

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