Sales Administrator
Type: Permanent, Full Time
Location: Ellesmere Port (On\-site)
Hours: 08:30 – 17:00, Monday to Friday
Salary: Competitive, dependent on experience
About Us
SWARCO HITEX is a leading manufacturer of innovative and sustainable road safety and surfacing solutions. Our products, including road markings, high\-friction surfacing materials, and crack and joint repair systems, help improve the safety, durability and performance of road networks across the UK and beyond.
Role Overview
We are seeking a highly organised and proactive Sales Administrator to join our team in Ellesmere Port. Supporting the sales function, you will play a key role in managing customer enquiries, processing orders, preparing quotations and ensuring a high standard of customer service. This is an excellent opportunity for an individual who enjoys working in a fast\-paced environment and building strong relationships with both customers and colleagues.
Key Responsibilities
- Prepare and issue accurate quotations in response to customer enquiries.
- Process sales orders and manage them through to completion.
- Act as a key point of contact for customers, providing updates on orders, deliveries and lead times.
- Deliver excellent customer service, resolving queries and escalating issues where appropriate.
- Build and maintain positive relationships with customers.
- Maintain accurate customer, quotation and order records within CRM and ERP systems.
- Provide administrative support to the sales team.
- Liaise with production, purchasing, logistics and warehouse teams to coordinate order fulfilment.
- Monitor order progress and communicate any delays or issues to relevant stakeholders.
- Previous experience in a sales administration or similar administrative role.
- Strong organisational skills and the ability to manage multiple priorities.
- Excellent communication and customer service skills.
- A proactive approach with strong problem\-solving abilities.
- Ability to work independently and as part of a team.
- Strong numerical skills and attention to detail.
- Proficiency in Microsoft Office applications.
- Experience using CRM systems and Sage software.
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health \& wellbeing programme
- On\-site parking
- Private medical insurance
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