Sales Administrator
Si Recruitment
Middlesbrough
Full-time
GBP 26,100 – 26,100
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We are currently recruiting on behalf of a well-established manufacturing business in Middlesbrough who is looking for a Sales Administrator to join their busy and supportive team. This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a fast-paced environment and providing a high level of support to customers and internal departments alike.
The successful candidate will play a key role in ensuring customer orders are processed accurately and efficiently from initial order through to despatch and invoicing.
Key Responsibilities
- Processing customer sales orders using the company’s order processing system, ensuring all customer details, quantities, pricing and delivery instructions are accurate.
- Allocating stock and coordinating production job feeds against customer orders.
- Preparing and issuing order acknowledgements and advising customers of estimated despatch dates.
- Producing customer invoices accurately and in a timely manner.
- Coordinating couriers and freight forwarders for customer despatches and preparing associated despatch documentation.
- Preparing export documentation where required.
- Maintaining accurate document control and filing systems.
- Handling customer enquiries relating to order progress, stock availability and pricing both via telephone and email.
- Supporting general office administration and reception duties including answering calls, managing emails, filing, photocopying and post distribution.
- Building and maintaining positive working relationships with customers, suppliers, freight forwarders and internal teams.
- Previous experience within a customer service, sales administration or office administration role.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Confident using computer systems and order processing software.
- Ability to prioritise workload and work effectively within a busy team environment.
- Professional and customer-focused approach.
- Experience within a manufacturing or distribution environment would be advantageous but is not essential.
- Full-time, permanent position.
- Supportive team environment with long-term career opportunities.
- Training provided where required.
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