Sales Administrator

Service and Sales Administrator

• Location: Stamford


• Job Type: Full-time

We are seeking a dedicated Service and Sales Administrator to support our service and sales teams by managing administrative duties and ensuring the efficient operation of our UK office. This role is crucial in maintaining our commitment to delivering exceptional customer service and supporting our sales efforts.

Benefits

• Up to 7.5% company pension contributions


• Health insurance including gym membership discount and offers


• Life insurance


• Annual bonus equal to an additional month’s salary (KPI targeted)

Day-to-day of the role:

Servicing Tasks:

• Drive efficiency and productivity within the field service organization while delivering top-tier customer service.


• Create and manage customer quotations and service contracts using IFS.


• Handle customer queries regarding service contracts via telephone or email.


• Manage logistics for service parts, including picking, packing, and posting to engineers.


• Maintain accurate stock levels and manage inventory transactions on IFS.


• Issue invoices for service work and materials, and maintain engineers' work logs.


• Order necessary items for service engineers and monitor their stock levels.

Sales Tasks:

• Manage the sales inbox, ensuring timely responses and proper categorization of emails.


• Produce sales quotations for resellers, RSMs, and service technicians.


• Handle all administrative tasks for RSMs and address any sales-related customer complaints.


• Provide cover for the sales administrator during holidays.

General Tasks:

• Support requests from the sales director, service engineers, and customers.


• Assist in various tasks to ensure the smooth running of the office.

Required Skills & Qualifications:

• Proven experience in a sales administration role.


• Highly effective time management and organizational skills.


• Strong problem-solving skills with a results-oriented attitude.


• Excellent verbal, written, and listening communication skills.


• Proficiency in Microsoft Outlook, Excel, and order entry systems.


• Ability to work effectively in a team and handle multiple tasks under pressure.


• High level of confidentiality and attention to detail.

Benefits:

• Competitive salary and benefits package.


• Opportunity to work in a dynamic and supportive environment.


• Extensive training and professional development opportunities.

To apply for the Service and Sales Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

This listing is from Reed. View original listing ↗