Sales Administrator

Sales Administrator

The Sales Operations team is the engine room of the Sales organisation, supporting circa 50 sales professionals across the team . This role is critical to ensuring revenue-generating activity is prioritised, unblocked and executed efficiently.

Requests for support are managed via Zendesk, and the Sales Administrator is responsible for triaging, prioritising and responding to tickets within agreed SLAs, always ensuring that revenue-impacting work is treated as the highest priority.

Sales & Revenue Support

• Act as first-line operational support to Sales, ensuring deals progress smoothly from quote to project


• Prepare, validate and issue quotes, sales orders, contracts, change notes and renewals


• Ensure all sales activity follows agreed process, pricing and approval frameworks


• Proactively identify and resolve blockers that may delay revenue recognition

Ticket & Workflow Management

• Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA


• Balance urgent tactical requests with ongoing operational responsibilities


• Provide clear communication back to stakeholders on progress and expectations


• Cross-Functional Sales Support


• Support all sales functions including:


• Business Development


• New Business


• Client Management


• Marketing


• Solutions Engineering


• Work closely with Finance and PMO as an extension of those teams, ensuring accurate handover and execution of sales orders


• Support billing reviews, contract accuracy and timely invoicing

Partner & Vendor Engagement

• Act as an operational point of contact for our partner ecosystem, building strong working relationships


• Coordinate partner-related processes including pricing, deal registration, renewals and reporting


• Liaise with key partners including AWS, NiCE and Zendesk

Data, Systems & Compliance

• Maintain high standards of data accuracy and operational compliance


• Support administration and reporting across systems such as HubSpot and NetSuite


• Keep sales documentation, price lists and partner collateral up to date


• Continuous Improvement


• Identify opportunities to improve sales processes, documentation and ways of working


• Contribute to improving efficiency, scalability and stakeholder experience across Sales Ops

Skills & Experience

Essential

• Proven experience in office based sales environment


• Exceptionally strong administrative and organisational skills


• Ability to multi-task, prioritise effectively and perform under pressure


• Confident working with multiple stakeholders across Sales and the wider business


• Strong communication skills with the confidence to challenge and push back when required


• Exceptionally strong MS office skills to include advanced Word, Excel, Powerpoint, Teams

With At least 2 of the following skills / experience:

• Experience working in CCaaS / Contact Centre / SaaS environments


• Experience of working in a high pressured Sales Operations or Revenue Operations department


• Previous experience with AWS marketplace, CPPO and Funding processes


• Previous experience of using Government Framework Portals (G-Cloud/ NS3)


• Experience of with working with Hubspot, Netsuite and Zendesk


• Experience of Power BI for MI reporting and report building

Personal Attributes

• Team player


• Calm and resilient under pressure


• Highly organised with strong attention to detail


• Proactive, solution-focused and commercially aware


• Comfortable operating in a fast-moving, changeable environment

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