Sales Administrator

Job Description – Sales Administrator

SUMMARY

We are looking for an experienced Sales Administrator to join our Sales Administration Department on a part-time, permanent basis at our site in Pineham, Northampton. The Sales Administrator will perform a customer service and sales administration role for customers of EBC Brakes Direct, dealing directly with the public via phone or email.

PRIMARY RESPONSIBILITIES

• Receive sales orders via website and email, process onto SAGE200;


• Dealing with customer service queries, via telephone and email, relating to delivery, invoicing and stock availability, liaising with Production, Technical, Warehouse and Shipping departments


• Producing invoices and credit notes, Excel spreadsheets and various other administration tasks;


• Taking payments via Paypal and Sagepay accounts, monitoring amounts received to reconcile to orders;


• Any other duties as assigned by Administration Manager.

• Superb customer service skills having a professional and courteous manner, both over the phone and face to face;


• Previous experience in customer service and sales preferred;


• Good organisational skills with excellent attention to detail;


• Competent user of Microsoft Outlook, Word and Excel;


• Experience with SAGE200 an advantage but full training will be provided;


• Ability to work independently and as part of a small team.

• 26 hours per week;


• Part-Time role - Monday-Thursday 09:00-14:30 and Friday 09:00-13.00;


• £13.25 per hour.

• Free on-site parking.


• Uniform provided.


• Employee discount on EBC products.


• Cycle to Work Scheme (salary sacrifice – subject to eligibility after probation)


• 28 days holiday (including bank holidays), plus long service award.

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