Reviews and Social Community Assistant

Salary
£16,800

Contractual hours
21

Basis
Part time

Date posted
15/04/2026

Job reference
REQ0003996

The RHS Marketing team is looking for a proactive and enthusiastic Reviews and Social Community Assistant \- responsible for protecting, strengthening, and amplifying the RHS brand reputation across a number of key digital channels (Trustpilot, TripAdvisor, Google Reviews) – covering a number of key RHS product areas, including RHS Gardens, RHS Shows and RHS Plants. Overview of the Role:As a Reviews and Social Community Assistant this role will be responsible for:

• Managing online sentiment, responding to public feedback across review sites – including Trust Pilot, TripAdvisor and Google Reviews


• Advocacy building, and audience trust


• Ensuring the brand is consistently represented, culturally relevant, responsive, and aligned with organisational values — turning social audiences into active brand advocates.


• Supporting the Garden Marketing Managers on community management across RHS Gardens social channels.

To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to be there for everyone on their lifelong adventure with gardening. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet.

And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference. Our careers portal here provides a comprehensive overview of what we offer, the teams that work at the RHS and our great benefits. Safeguarding and InclusionThe RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.

We may review applications as soon as we receive them so if you see a vacancy that you are interested in, please apply straight away as the vacancy will be closed as soon as we hire the right candidate. If you require any additional support with making your application, please contact sharonellis@rhs.org.uk please ensure to include the job title or job reference number REQ (found at the top of the advert) when emailing.

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