Revenues, Resources and Performance Senior Officer

Salary: £38,220\-£42,839

Grade: JK

Contract: Permanent

Hours: Full time

Location: Harrogate, North Yorkshire (hybrid working available)

Are you someone who has experience of the administration of all aspects of the Revenues function including the billing and collection of Council Tax, Business Rates and BIDs?

Does this experience include knowledge of contributing to the completion of the statutory government returns for the service, gathering data to facilitate performance management of team or providing training or mentoring for team members?

About the role

We’re looking for a highly skilled and motivated professional to join our Revenues Service as a Revenues Resources, Returns \& Performance Senior Officer.

This is a key role supporting the operational delivery and continuous improvement of Council Tax and Business Rates services. You’ll play a vital part in ensuring the service meets its statutory obligations, drives performance, and delivers excellent outcomes for residents.

Working closely with the Revenues Operational \& Resources Manager, you’ll lead on government returns, performance data, resource coordination, and contract support, while also contributing to service transformation and innovation.

Lead on the completion and analysis of government returns and statutory reporting

• Support the day\-to\-day operational management of the Revenues service


• Analyse performance data to drive service improvement and efficiency


• Help coordinate resources, training, and workforce development


• Support the procurement and management of key contracts


• Build strong relationships with internal teams, partners, and stakeholders


• Provide cover for Team Leader roles when required


• Ensure compliance with data governance, financial controls, and legislation


• Contribute to policy development and transformational change programmes

You’ll bring strong technical expertise and a proactive, solutions\-focused mindset as well as a motivational, patient and practical personality to provide training to newly recruited officers.

Essential:

• Extensive knowledge of Council Tax and Business Rates legislation


• Experience applying complex legislation in a practical setting


• Strong analytical skills, with the ability to interpret and use performance data


• Excellent communication and influencing skills


• Ability to manage competing priorities and work independently


• Experience in a revenues or similar regulatory environment

• Experience in providing training and guidance to new personnel

What you’ll bring

• A collaborative and customer\-focused approach


• Confidence in dealing with complex and sensitive issues


• Strong organisational and problem\-solving skills


• A commitment to continuous improvement and learning


• Flexibility to support service demands, including occasional out\-of\-hours work

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with a generous employer contribution


• salary sacrifice schemes


• employee discount benefits including shopping, supermarkets, gym discounts and more!


• travel loans


• Health Assured – confidential help and support for your wellbeing

For more information, or an informal conversation, please contact Alan McCarten alan.mccarten@northyorks.gov.uk

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: Advice on your job application \| North Yorkshire Council

You may see this role advertised in multiple locations, you only need to apply once for the location which is most convenient for you as a base.

Key Dates:

Closing Date: 2nd August

Interview Date: w/c 10th August

Key Documents:

Job Description.docx

Total Rewards

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

Revenues, Resources and Performance Senior Officer
Salary: £38,220 \- £42,839
Posted: 14/07/2026
Closing date: 02/08/2026
Closing time: 23:59

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