Revenue & billing analyst

Accountabilities

• Own the end-to-end customer billing process, including invoicing, subscription changes, payment queries, refunds, failed-payment recovery, credit notes, and billing corrections within agreed approval limits.


• Manage accounts receivable, collections, and dunning activities, including resolving failed payments and billing disputes directly with customers.


• Partner with Customer Success on complex or sensitive customer billing cases and ensure issues are followed through to resolution.


• Investigate recurring billing and payment issues, identify their root causes, and improve the underlying processes to prevent them from recurring.


• Perform reconciliations across billing, payments, subscription reporting, and the general ledger, explaining timing or definition differences and ensuring financial data remains accurate.


• Produce and analyze MRR/ARR movement reporting to help Finance understand changes in recurring revenue and the reasons behind them.


• Improve and introduce Finance automations across billing, accounts receivable, collections, and reporting, moving routine activities toward efficient, exception-based processing.


• Support changes to billing platforms, pricing, and packaging from a Finance perspective by defining requirements, testing outcomes, monitoring exceptions, and collaborating with Product and Engineering when technical changes are required.


• Contribute to an inclusive, supportive, and high-performing remote team culture.

Requirements

• Experience personally owning customer billing and accounts receivable or collections, including investigating exceptions and driving issues through to resolution.


• Proven experience resolving complex customer billing or payment issues directly with customers.


• Experience working with billing processes in a subscription, SaaS, or other recurring-revenue environment.


• Strong reconciliation skills, with the ability to independently investigate discrepancies between financial, billing, and customer datasets.


• Strong Excel or Google Sheets skills and confidence working with financial data and reporting.


• Demonstrated ability to improve recurring Finance processes and reduce manual work through automation and better workflows.


• Comfortable working with AI and automation tools while maintaining appropriate controls and accuracy checks.


• Excellent written and verbal English communication skills.


• Strong autonomy, organization, and problem-solving skills, with the ability to thrive in an async-first, fully remote environment.


• A track record of ownership, continuous improvement, and progressing responsibility. Around four years of relevant experience is typical, but demonstrated ownership and impact matter more than a specific number of years.


• A collaborative and inclusive mindset, with an interest in contributing to a mission-driven, skills-focused environment.

• Experience with subscription billing platforms such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio, or Paddle.


• Experience with collections platforms such as Upflow or Tesorio.


• Knowledge of MRR, ARR, churn, or subscription-revenue reporting.


• Experience with SQL or self-service BI tools such as Looker, Metabase, Power BI, or Holistics.


• Experience building or maintaining automations using tools such as Claude, n8n, Zapier, Make, or Python.


• Familiarity with multi-currency billing, pricing and packaging changes, or ERP migrations.


• A professional accounting qualification.

• Competitive compensation: €43,440–€54,300 per year, plus Share Appreciation Rights (SARs).


• Fully remote: Work from almost anywhere, subject to the partner's approved hiring locations.


• Flexible and async-first work: Flexible working hours designed to support a healthy work-life balance, with at least five hours of daily overlap with the UK-based Finance team.


• Remote work budget: €1,000 per year, or up to €2,000 from day one when purchasing a laptop.


• Learning & development: Annual budget equivalent to 3.5% of compensation, alongside opportunities for professional growth.


• Parental and caregiver support: Paid parental leave of 8–16 weeks, with tailored approaches to returning to work.


• Flexible time off: An unlimited and flexible time-off policy to support rest, recharge, and wellbeing.


• Global team: Work alongside a distributed, international team in a fully remote environment.


• Contract arrangement: This position is offered on an Individual Contractor basis.

Questo annuncio proviene da Lever. Vedi l'annuncio originale ↗