Retail Supervisor (Top of the Rock - Rockefeller Center)
<p>#parttime #temporary #hot</p>
<p><strong>Reports </strong><strong data-start="283" data-end="298">To:</strong> Client Services Supervisor, Client Services Manager, or equivalent leadership</p>
<p><strong data-start="248" data-end="261">Schedule:</strong> 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM<br data-start="332" data-end="335"><strong data-start="335" data-end="354">Business Hours:</strong> Monday–Sunday, 7:00AM–12:00AM</p>
<h2 data-section-id="18yp94a" data-start="299" data-end="368">Lead Exceptional Retail Experiences at an Iconic NYC Destination</h2>
<p data-start="255" data-end="431"><strong data-start="255" data-end="296">Top of the Rock at Rockefeller Center</strong> is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.</p>
<p data-start="433" data-end="632">To support peak season operations, we’re seeking engaging, customer-focused <strong>Retail Supervisors</strong> to support the day-to-day operations of our retail and gift shop environment. In this role, <em><strong>you’ll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.</strong></em></p>
<p data-start="433" data-end="632">As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.</p>
<p data-start="1008" data-end="1200">This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.</p>
<h2 data-section-id="jxrbde" data-start="255" data-end="295">Why This Role Matters</h2>
<p>This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.</p>
<h2 data-section-id="1qxjlq" data-start="1324" data-end="1343">What You’ll Do</h2>
<h3 data-section-id="1lkcc09" data-start="1345" data-end="1383">Guest Experience & Sales Support</h3>
<ul data-start="1384" data-end="1631">
<li data-section-id="1lbalbv" data-start="1384" data-end="1464">Assist guests with merchandise selection, purchases, and transaction support</li>
<li data-section-id="1xmk4a7" data-start="1465" data-end="1543">Deliver friendly, professional, and elevated customer service at all times</li>
<li data-section-id="n1i7al" data-start="1544" data-end="1631">Support sales goals and KPI targets through guest engagement and team collaboration</li>
</ul>
<h3 data-section-id="7wecdm" data-start="1633" data-end="1665">Team & Operational Support</h3>
<ul data-start="1666" data-end="1888">
<li data-section-id="3z4k36" data-start="1666" data-end="1743">Help oversee daily retail operations and support overall team performance</li>
<li data-section-id="qjkn23" data-start="1744" data-end="1825">Lead by example while promoting a positive and collaborative work environment</li>
<li data-section-id="1svx71u" data-start="1826" data-end="1888">Support store opening, closing, and operational procedures</li>
</ul>
<h3 data-section-id="d0smkq" data-start="1890" data-end="1921">Merchandising & Inventory</h3>
<ul data-start="1922" data-end="2245">
<li data-section-id="g4j1wm" data-start="1922" data-end="2013">Maintain visually appealing displays, signage, and seasonal merchandising presentations</li>
<li data-section-id="1qjjhqb" data-start="2014" data-end="2096">Restock and organize merchandise to ensure the sales floor remains guest-ready</li>
<li data-section-id="1mxqcl7" data-start="2097" data-end="2169">Support inventory control, cycle counts, and loss prevention efforts</li>
<li data-section-id="8l8tdt" data-start="2170" data-end="2245">Monitor inventory levels and communicate restocking needs to leadership</li>
</ul>
<h3 data-section-id="ffz96u" data-start="2247" data-end="2285">Retail Systems & Store Standards</h3>
<ul data-start="2286" data-end="2494">
<li data-section-id="16z1e3b" data-start="2286" data-end="2354">Operate POS systems and troubleshoot minor issues when necessary</li>
<li data-section-id="11e2ikg" data-start="2355" data-end="2423">Maintain store presentation and operational standards</li>
<li data-section-id="wa99bw" data-start="2424" data-end="2494">Follow all company policies, procedures, and operational standards</li>
</ul>
<hr data-start="2496" data-end="2499">
<h2 data-section-id="qb3lks" data-start="2501" data-end="2520">What You Bring</h2>
<ul data-start="2522" data-end="2900">
<li data-section-id="1lvej0y" data-start="2522" data-end="2571">Strong leadership, communication, and customer service skills</li>
<li data-section-id="bej2ko" data-start="2572" data-end="2645">Ability to multitask and remain organized in a fast-paced environment</li>
<li data-section-id="mv6ld4" data-start="2646" data-end="2706">Strong attention to detail and problem-solving abilities</li>
<li data-section-id="117ekpc" data-start="2707" data-end="2754">Effective communication and teamwork skills</li>
<li data-section-id="eorbez" data-start="2755" data-end="2829">A proactive mindset with the ability to work independently when needed</li>
<li data-section-id="jkra1t" data-start="2830" data-end="2900">Previous retail, merchandising, or leadership experience preferred</li>
</ul>
<hr data-start="2902" data-end="2905">
<h2 data-section-id="ou39on" data-start="2907" data-end="2926">Qualifications</h2>
<ul data-start="2928" data-end="3356">
<li data-section-id="13w4ldk" data-start="2928" data-end="2974">High School Diploma or equivalent required</li>
<li data-section-id="1nfdps1" data-start="2975" data-end="3054">1–2 years of retail, merchandising, or customer-facing experience preferred</li>
<li data-section-id="j5n4h7" data-start="3055" data-end="3114">Previous supervisory or leadership experience is a plus</li>
<li data-section-id="12l85ga" data-start="3115" data-end="3200">Basic computer proficiency and ability to learn POS systems and retail technology</li>
<li data-section-id="1rj7c81" data-start="3201" data-end="3280">Flexibility to work evenings, weekends, holidays, and peak business periods</li>
<li data-section-id="satgfs" data-start="3281" data-end="3356">Professional appearance and adherence to company standards and policies</li>
</ul>
<hr data-start="3358" data-end="3361">
<h2 data-section-id="nhepdo" data-start="3363" data-end="3389">Physical Requirements</h2>
<ul data-start="3391" data-end="3645">
<li data-section-id="r8g2uh" data-start="3391" data-end="3493">Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment</li>
<li data-section-id="18t2kex" data-start="3494" data-end="3573">Ability to stand, walk, bend, kneel, and remain active for extended periods</li>
<li data-section-id="g0cxd1" data-start="3574" data-end="3645">Ability to operate registers, computers, and other retail equipment</li>
</ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 12px;"><em>Compensation: <br>The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.</em></span></p>
<p><span style="font-size: 12px;"><em>Use of Artificial Intelligence (AI):<br>No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.</em></span></p>
<p><span style="font-size: 12px;"><em>Vacancy Status:<br>This posting is for an existing vacancy.</em></span></p></div><div class="title">Pay Range</div><div class="pay-range"><span>$23</span><span class="divider">—</span><span>$24 USD</span></div></div></div><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif;"><strong>WHAT WE OFFER</strong></span></p>
<ul>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Career Growth: </strong>An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Learning & Development:</strong> At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>We Recognize Talent:</strong> We offer a variety of recognition programs for all levels of employees!</span></li>
<li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Benefit Offerings: </strong>Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.</span>
<ul>
<li style="font-family: helvetica, arial, sans-serif;">Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
<p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css"><span class="ignore-global-css">About SPS</span></strong></span></p>
<p class="ignore-global-css"><span class="ignore-global-css"><strong class="ignore-global-css">SPS</strong> is an award-winning employer of choice offering outsourcing solutions tha
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