Retail & Stock Assistant

FRIENDLY AND PROACTIVE 5 STAR TEAM MEMBER

Reporting directly to: Retail and Stock Manager/Assistant Retail and Stock Managers
Reporting indirectly to: Head of Retail

RETAIL VISION

To help the world fall in love with Scotch whisky by creating a joyful space where visitors feel confident, inspired and at home.

Main role

Your role is to help the world fall in love with Scotch whisky by providing excellent customer service, by keeping the shop floor fully stocked and beautifully presented, and by helping create an environment where visitors can discover new favourites and sales can thrive.

Job elements

Company commitments

• Share in our vision to make the world fall in love with Scotch whisky.


• Embody our values and behaviours in all aspects of your role.


• Ensure visitors are met with the highest standard of customer care and are furnished with all information required to help them enjoy their experience.


• Comply with the Scotch Whisky Experience’s policies and procedures on health \& safety and GDPR.


• Attend and engage with relevant staff training, briefings and meetings.


• Highlight any training or department needs to your line manager.


• Demonstrate a flexible attitude and a commitment to the continued success of the business as a whole.


• Work well as an integrated part of a motivated and professional team.

• Uphold outstanding levels of customer service.


• Maximise sales for the Scotch Whisky Experience.


• Proactively engage customers and provide recommendations or advice as and when required.


• Maintain a good working knowledge of all products.


• Go above and beyond for all customers creating a memorable and lasting experience for all visitors.


• Use your customer service skills as a deterrent for theft and remain vigilant in this regard.


• Use our Epos system to process sales


• Goods In


• Receive all deliveries, ensuring all appropriate paperwork is dealt with as per procedure.


• Comply with The Scotch Whisky Experience manual handling guidelines


• Check off, price and ensure all stock is ready for sale.

• Distribute stock to multiple stock locations and departments


• Ensure visual merchandising guidelines are followed.


• Assist with regular stock counts as directed by the Retail \& Stock Manager.


• Keep whisky and dry stock storerooms clean, safe, tidy and in good order.


• Release and record stock transfers to other departments.


• Be aware of the bestselling products and always keep these well stocked, highlight any issues to your manager.


• Regularly review perishable stock and ensure that products are rotated by date.


• Ensure there is stock for miniature packs ready to assemble, amend and print off tasting notes and assist with assembly when not required on the shop floor.


• Ensure the shareholder and stakeholder facings are maintained and to be aware of the rationale behind.

• Ensure all stock is priced according to guidelines and that signage is consistent and accurate.

• Work proactively with members of the retail team to perform all duties, and all other departments as and when required.


• Work with Visitor Assistants in the shop by providing direction and support to ensure smooth daily operations and completion of tasks.


• Assist with the training and supervision of new members to the team.

• Any other duties commensurate with your role.

• Average of 36\.25 hours/week


• Includes mornings, evenings, and weekends.

Benefits:

• Cycle to work scheme


• Employee discount


• Store discount

This listing is from indeed. View original listing ↗