Retail Sales Executive

About Us

The Ilkley Flooring Company brings over 27 years of flooring expertise to a fresh, independent showroom that opened in Ilkley in May 2025\. In just over a year we have grown quickly, building a loyal customer base across Ilkley, Leeds, Skipton, Otley, Baildon, Grassington, and Bradford. We are now looking for a motivated and ambitious Retail Sales Executive to help take the business to the next level, working closely with our two owners as a key part of a small, hands\-on team.The RoleThis is a varied, customer\-facing role within a friendly, independent showroom where you will take real ownership of day\-to\-day operations. You will work directly with the owners and have the chance to make the role your own as the business continues to grow.

Key Responsibilities:

• Advising customers on carpets and flooring products in the showroom and over the phone


• Assisting customers face\-to\-face, by phone, and through digital channels


• Taking measurements and helping cost up projects


• Processing orders and handling invoicing


• Promoting and selling our full product range


• Taking ownership of the showroom and helping it run smoothly day to day

Please note: Saturday work is required as part of a rota. We are closed Mondays and Sundays.

About You

We are looking for someone who is confident, driven, and passionate about delivering outstanding customer service. The ideal candidate will have:

• Proven experience in a sales or customer\-facing role


• Strong communication and customer service skills


• The ability to understand customer needs and recommend the right solutions


• Confidence working in a fast\-paced, growing business


• Good IT skills, including Microsoft Office and email


• A flexible, proactive attitude and a willingness to take initiative

A driving licence is preferred. Prior flooring or interiors experience is a bonus but not essential — full product training will be provided.What We Offer

• Up to £37,500 OTE with a competitive bonus structure


• Staff discount on products


• Free on\-site parking


• A close\-knit, supportive working environment with direct access to the owners


• A genuine opportunity to grow with the business as it expands

Benefits

• Company pension


• Employee discount


• On\-site parking

Experience Required

• Customer service: 1 year (preferred)

How to ApplyIf you are ready to join a growing, ambitious team and make a real impact in an independent business, we would love to hear from you.

Please apply with your CV and a brief cover note telling us why you would be a great fit for The Ilkley Flooring Company.

Pay: £30,000\.00\-£37,500\.00 per year

Benefits:

• Additional leave


• Company pension


• Cycle to work scheme


• Employee discount


• On\-site parking


• Referral programme

Work Location: In person

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