Retail Operations Manager

Job Title: Retail Operations Manager
Company: With Love From Liverpool
Location: Liverpool – Multi\-site role with Head Office base
Job Type: Full\-Time

About Us

With Love From Liverpool is a local gift and souvenir shop rooted in the character of the city. Across our three busy stores, we sell a great range of Liverpool\-themed products alongside well\-known brands that both locals and visitors love. Our shops are more than just places to buy things – they’re about showing off the pride, creativity, and character of Liverpool. As we keep growing, we’re looking for a hands\-on, forward\-thinking Retail Operations Manager to help lead our stores and be part of what comes next.

The Role

As our Store Manager, you will take full responsibility for the day\-to\-day running and strategic development of all three retail locations. You’ll split your time between visiting each store and working from our Head Office, ensuring smooth operations, excellent team performance, and consistent visual and brand standards across all locations.

Key Responsibilities

• Oversee the operations of 3 retail stores, ensuring consistency and high standards


• Plan and implement engaging and effective store layouts and visual merchandising


• Manage the EPOS back office, including product setup, pricing, and stock levels


• Handle supplier relationships and coordinate procurement


• Create and manage staff rotas, ensuring optimal coverage and productivity


• Lead staff training and development, ensuring team members are confident, knowledgeable, and customer\-focused


• Drive in\-store marketing initiatives to promote new products and seasonal campaigns


• Analyse sales and performance data, delivering regular reports and actionable insights


• Identify and implement new strategies to streamline operations and increase sales


• Lead with positivity, professionalism, and a can\-do attitude

What We're Looking For

• Proven experience in multi\-site retail management


• Strong knowledge of EPOS systems and back\-office product management


• Confidence working with CSV uploads/downloads for bulk product updates


• Excellent reporting and data analysis skills


• A forward\-thinking and proactive approach to business improvement


• Experience delivering or overseeing staff training and onboarding


• Ability to balance strategic planning with hands\-on, day\-to\-day management


• Polite, friendly, and highly driven with a passion for retail and customer experience

Store Locations

Store 1 \- The Royal Albert Dock

Store 2 \- Liverpool JL Airport

Store 3 \- City Centre

Head Office \- Knowsley Business Park

Why Join Us?

• Be part of a growing local brand that celebrates Liverpool's identity


• Work closely with a supportive, hands\-on leadership team


• A creative and collaborative working environment


• Opportunities to contribute ideas and shape business strategy

Salary: Competitive, based on experience
Hours: Full\-time, 5 days per week (flexibility required for store visits)

Job Type: Full\-time

Pay: £30,000\.00\-£33,000\.00 per year

Benefits:

• Casual dress


• Company pension


• On\-site parking


• Store discount

Application question(s):

• Do you have experience using EPOS back office software to manage products in bulk via CSV upload and download?


• Do you have personal transport ?

Experience:

• Retail management: 5 years (required)

Work Location: In person

This listing is from indeed. View original listing ↗