Retail Customer Service Assistant

White Peak Distillery is an independent, family run, full\-scale craft distillery based in the Derwent Valley in Derbyshire, in a former Victorian\-era wire works (dates back to 1876\). Our home sits on the banks of the River Derwent and backs straight into the ancient woodland of Shining Cliff. Founded in 2016 by local husband and wife team Max \& Claire Vaughan, the distillery has won multiple awards for its spirits and visitor experiences, and our whiskies are now distributed throughout the UK and in various export markets, including Japan, Taiwan and Singapore.

Our range of award\-winning spirits is centred around Wire Works Whisky, the region’s first ever single malt whisky, supported by Derbyshire dry gins and rum, all crafted on site by our passionate team. Our brand home is not only the focal point for all the spirits we make but is also our largest retail sales channel, through ‘cellar door’ sales, visitor tours and experiences and UK\-wide online sales.

The distillery shop and visitor spaces are key to the success of the business and you will be integral to the continuing the excellent reputation we’ve built in customer services and direct\-to\-consumer sales of both products and experiences. You will be given responsibility for running the distillery shop, managing incoming calls and greeting visitors to the distillery for tours and experiences. This is a front of house role and you’ll be involved in day\-to\-day customer relations (in\-person, phone and email).

The role is part\-time, 2 days per week, normally Fridays \& Saturdays (including the occasional evening event). The shop is open from 10:00 – 18:00 and your hours will normally tie in with these times. When the shop is not busy you will be expected to manage and respond to inbound emails (questions around tour bookings, etc) and also help with despatch of online orders.

We don’t expect everyone to be spirits experts when they join us but excellence in customer service is a must \- a reputation we have built\-up over many years. Our 5\-star Tripadvisor reviews rank our visitor tours as the \#1 Thing To Do in Derbyshire. We will provide support and training to enable you to perform your job to the best of your abilities.

What do we look for in a new team member?

• Energy and enthusiasm. Someone who embraces variety and can fit in with our small and passionate team.


• Good communication \& interpersonal skills, in person, on the phone and in writing.


• Organised and can multi\-task and work efficiently.


• Available to routinely work Saturdays.


• Experience in a retail and/or customer services environment preferred.


• Dedication to providing a first\-class service and experience.


• Comfortable using PC / digital devices; taking payments, making online bookings and managing administrative tasks. A working knowledge of Microsoft Office suite (outlook, excel, word) would be beneficial

With just 10 current employees, team fit will be important and we believe in employing a person that shares our core values. Our website, social media channels and Tripadvisor reviews should give you an idea of who we are and, for our short\-list, there will be an opportunity to meet the team. Our woodland location is lovely but its slightly rural so ability to drive to / from work will be needed.

What do we offer?

\- be part of a front running business in the English whisky scene

\- competitive remuneration, pension scheme \& life insurance

\- structured working week and guaranteed hours (occasional evening work available)

\- a beautiful location and a passionate team

\- 11 days holiday

\- staff discount of 40% on our spirits

What will you be doing

• All aspects of running the distillery retail shop, including greeting customers, helping with sales, maintaining good customer presentation (product displays \& shelves, etc)


• Ensuring high standards of customer service are maintained at all times, addressing any customer concerns or issues promptly (in person, phone and online)


• Assistance in managing shop stock levels (including monthly stock takes) and ensuring re\-stocking is flagged with line manager


• Assisting with day\-to\-day distillery tour bookings, booking changes (in person, by phone and email) and ensuring tours visitors are welcomed upon arrival


• Ensuring the tasting room and visitor welfare areas are kept clean and presentable


• Assistance with online order processing, fulfilment and courier collections (with the support of other members of the WPD team)


• Work with team to deliver occasional evening events during spring / summer seasons (all on the basis of agreed additional or modified working hours)


• Potential to assist in monitoring customer emails to general inboxes and responding promptly and politely to maintain established high levels of customer service

Licence/Certification: Driving Licence (required)

Work Location: In person

Expected start date: ASAP

If you believe you possess the required skills and are passionate about joining a leading team, please apply with CV for this opportunity as a Customer Services Assistant.

Pay: £13\.00 per hour

Benefits:

• Company pension


• Employee discount


• Life insurance


• On\-site parking

Work Location: In person

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