Resturant Manager
Windsor
Full-time
29 jobs in Windsor — and more nearby.
Upload your CV and see which ones actually match you.
JOB DESCRIPTION JOB TITLE: Restaurant Manger/Supervisor
RESPONSE TO: Owners
RESPONSIBLE FOR: FOH Operations and Team Members
PURPOSE: To take ownership for the areas within your responsibility supporting the restaurant team at all times, focusing on presentation standards, customer service excellence, market growth, revenue generation and profitability. To be flexible to the business requirements, maintaining control at all times and ensuring clear lines of communication. To promote the development of your team and through your leadership and direction ensure the successful achievement of all departmental goals, targets and objectives.
Main Responsibilities and Duties:
- To assist in the planning and organisation of the Restaurant operations on a daily basis to ensure its smooth running.
- To work closely with the Kitchen Staff to ensure service and quality of product through daily meetings and give feedback on customer comments.
- To deal effectively with customers at all times in order to develop positive customer relations and contact.
- To maintain high table service standards by personally serving customers.
- To attend any operations meetings by the Owners.
- To update and review on a regular basis the point of sale ensuring that menu items are displayed and priced correctly, identifying any faults.
- To ensure that you and all team members adhere to the company rules.
- To train all waiting team members including new starters.
- To have a knowledge of all items on the restaurant menus: recipes, accompaniments and service, and be able to train all team members to a similar level.
- To learn all the food production processes, all the recipes, ingredients and allergens. To learn all the drinks menu.
- To be able to make recommendations for dishes and drinks.
- To liaise with other managers in the business to ensure that maximum use is made of all available resources.
- To protect company interests by looking after all company property, ensuring that all fixtures and fittings are maintained to the highest possible standards.
- To ensure that all team members use the till correct.
- To comply with the company email and internet policies.
- To ensure employees attend relevant training as scheduled.
- To inform the Owners when an employee changes shift that is already scheduled.
- To be familiar with the role of the Health \& Safety Committee, to support and direct your department’s representative to ensure compliance to all Health \& Safety policies.
- To comply with all legislation; Weights \& Measures; Trade Description; Health \& Safety and Fire Precautions.
- To ensure that the Restaurant is set correctly for the days business offering all products as required.
- To actively encourage and demonstrate to team members how to exceed a level of service that is expected from our customers at all times.
- To ensure that each member of staff is aware of :\-
ii. Any shortage of supply.
iii. Standard cash handling policies and procedures.
iv. Standards of service for products.
- To constantly promote the businesses facilities internally and externally to increase customer awareness.
- To review on a regular basis the quality of service so that consistency is maintained at all times.
- To assist in the creation of a monthly sales plan by making suggestions of special offers as required.
- To implement an effective and efficient method of communication ensuring that all information and feedback is monitored and passes on through the correct channels.
- To implement an effective and efficient method of communication with your team and the other departmental managers.
- To review the rotas against the business requirements, ensuring sufficient coverage at all times whilst maintaining an acceptable payroll cost.
- To set clear, realistic tasks and objectives for your team, ensuring they are reviewed and achieved.
- To implement a cleaning schedule to ensure that all equipment and areas are kept to the highest level of cleanliness.
- To ensure that all customers receive the highest standards of customer care at all times.
- To be aware of the financial targets for the business.
- To ensure that payroll guidelines are adhered to through effective rostering of all staff and by keeping the casual and agency labour cost to the lowest possible level in relation to the business levels.
- To control effectively all food \& beverage stock to ensure that the cost of sales is kept in line with the budget.
- Apply this to any promotional activity planned.
- To be familiar with the working use of ‘tills’ and Point\-of\-Sale systems, ensuring accurate and efficient input of orders and rectifying incorrect posting as they occur.
- To be responsible for all payments received and monies in your possession from diners and to be responsible for the ‘Pay\-in’ process at the end of the shift.
- To contribute to energy saving.
- To encourage and uphold the Service Excellence and to maintain the staff's moral to the highest level possible.
- To assist in the implementation of a plan for training and developing each existing or new member of staff to ensure that consistency of service is maintained.
- To ensure that all staff show courtesy and friendliness to each guest and their colleagues.
- To assist with any disciplinary and grievance procedures as set out by the company where the need arises.
- To promote and develop the monthly training plan to ensure each member of the team works effectively and are confident to take ownership of their respective area.
- To identify and suggest any member of staff for promotion or development.
- To ensure all staff attend statutory training.
To direct and oversee the adherence of the Company Health \& Safety policy statement and to promote and audit Health \& Safety best practice in the workplace.
Health \& Safety responsibilities include, but are not limited to, the knowledge and use of:
- Health \& Safety Legislation and Food Hygiene/Preparation ‘Best Practice’.
- Adherence to Health \& Safety and Food Safety in accordance to the Food Hygiene Regulations, Health \& Safety Law.
- New employee Induction implementation.
- Disability Policy Internal and external Health \& Safety audits.
- All Company policies and procedures pertaining to both employees, guests, external contractors and other third parties.
- To be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work.
- To participate in your annual appraisal.
- To have a flexible approach to the hours you are required to work.
- To be fully aware of and adhere to the health and safety regulations concerning your employment and promote and safe environment for yourself, your colleagues and our guests.
- You may be asked to carry out additional duties as required.
Pay: £14\.00\-£18\.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- Flexible schedule
- United Kingdom (required)
This listing is from indeed. View original listing ↗