Responsable of salle

PART TIME \- We’re looking for an experienced, professional and enthusiastic room manager to join our café in Graca. An English and Portuguese speaker who wants to help cultivate a fantastic brunch experience at our café.

Responsibilities:

• Recruiting, on\-boarding and training of the staff


• Organise and supervise shifts


• Evaluate staff performance and provide feedback to improve productivity


• Organise staff meals and events

• Deliver superior service and maximise customer satisfaction


• Respond efficiently and accurately to customer complaints on social media and reviews


• Handle customer enquiries and complaints at the café


• Manage the restaurant’s good image and suggest ways to improve it


• Train new and current employees on proper customer service practices

• Coordinate daily Front of the House and Back of the House restaurant operations


• Make improvements to the running of the business and developing the restaurant.


• Regularly review product quality and research new providers


• Estimate future needs for goods, cleaning products, furniture, etc.


• Overseeing stock levels and ordering supplies.


• Benchmark providers and negotiate prices


• Ensure compliance with sanitation and safety regulations


• Implement policies and protocols that will maintain future restaurant operations


• Manage relationships with service providers and follow up on the service execution and quality

• Manage the online presence on Tripadvisor and Google maps.


• Online marketing (Google and Instagram ads)


• Manage press relations and influencers


• Maintain and update the website


• Prepare social media postsManage the human resources of the restaurant

• Daily and monthly accounting


• Assess and improve profitability


• Prepare and present sales reports

• Strong organisational skills


• Clear attention to detail


• Strong leadership, motivational and people skills


• Accurate financial management skills


• Critical thinking and time management


• Customer focus


• Basic safety and hygiene knowledge


• Action oriented

• Proven work experience as an Assistant Restaurant Manager, Hospitality Manager or similar role


• Proven customer service experience as a manager


• Extensive food and beverage (F\&B) knowledge


• Familiarity with restaurant management software, like Winrest, PLanday


• Usage of gmail, Google drive and its applications

Job Types: Part\-time, Permanent

Pay: 10,000\.00€ \- 15,000\.00€ per year

Experience:

• business management: 2 years (Preferred)

• Inglês (Required)


• francês (Preferred)


• espanhol (Preferred)


• português (Required)

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