Responsable d’agence (F/H/X) – Cergy (95)
Chez Bergerat Monnoyeur, nos 900 techniciens sont au cœur de tout. Sans eux, aucune machine Caterpillar® ne donne le meilleur d’elle\-même. Tu animeras une équipe solidaire et engagée par un objectif simple : que les chantiers de nos clients ne s’arrêtent jamais.
Job Description Summary
JOB PURPOSE
Based on the activities assigned by his/her superiors, the Area Manager is responsible for thequality, conformity and deadlines of the work carried out in his/her area.
He/she manages and supervises operational teams in the workshop and/or on the road.
Job Description
SIGNIFICANT ACTIVITIES \- Monitor and analyze activity indicators (intervention costs, etc.), and propose corrective action where necessary \- Supervise the distribution of tasks and files to optimize activity, by collaboration with its teams \- Propose and manage the budget for his activity, in collaboration with his superiors, on the basis of the service policy defined by his superiors \- Contribute to the planning of external interventions in collaboration with internal stakeholders \- Monitor internal and external outstandings, in collaboration with internal stakeholders (warranty invoicing, etc.) \- Ensure that files are invoiced and that objectives (sales, margins, etc.) are met, and alert if necessary \- Check the information in the various documents and business tools provided by operational teams, relating to operations (intervention reports, hours worked, etc.) \- Participate in resolving customer disputes, in collaboration with internal stakeholders Security \- Contribute to the follow\-up of regulatory controls and ensure compliance of premises and regulatory compliance (health, safety and environment) \- Conducting safety inspections \- Participate in analyzing the causes of workplace accidents and propose corrective actions, if necessary, in collaboration with the safety and environment teams Management \- Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management \- Support and monitor the team(s) assigned to him/her (integration, skills development, etc.) \- Participate in the application of HR policy (performance, compensation, etc.) by collaboration with human resources teams \- Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary RESPONSIBILITIES AND SCOPE FOR ACTION \- Control the profitability of its perimeter \- Guarantees the quality and timeliness of work within its scope \- Guarantees customer satisfaction within its scope \- Ensure the conformity of premises, workstations and tools within the scope of the project \- Manage and coordinate internal stakeholders within the scope of the project (sales teams, operational teams, human resources, etc.) \- Know, apply and enforce health and safety rules (personal protective equipment, procedures, authorizations, training, etc.) \- Know, apply and strictly enforce environmental rules (sorting, anti\-contamination, etc.) \- Support and ensure the performance of your teams and your scope of responsibility \- Know, apply and enforce internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) 2 to 3 years' higher education in a technical field and/or 5 years' experience preferred significant desired Specific knowledge(s) Technical skill(s) \- General management knowledge \- Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) \- Professional knowledge of products (ranges, functions, etc.) \- General knowledge of IT tools and information systems \- General knowledge of health, safety and environmental regulations \- General knowledge of management \- Intermediate level in English (B1\) Behavioral skill(s) \- Rigor \- Analytical skills \- Active listening \- Perseverance \- People skills
Cette annonce provient de indeed. Voir l'annonce originale ↗