Resource Allocator Supervisor

Join our Team as a Resource Allocator Supervisor at Aspire Defence Services Limited (ADSL)

Salary: Up to £35,000 per annum

Hours: 37\.5 hours per week, no weekends

Location: Tidworth

Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results\-driven Resource Allocator Supervisor to be part of our exciting journey.

What We Offer:

• Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday


• Pension Plan: Contributory Company Pension Plan matched up to 6%


• Insurance: Individual life assurance and personal accident cover


• Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets


• Reward and Recognition: Celebrate outstanding achievements


• Employee Assistance Program: Funded program with onsite mental health first aiders

Your Role:

• You will be supervising the Resource team to ensure contractual performance indicators and customer service standards are achieved.


• You will be managing staffing levels, creating rotas and supporting training and development through performance reviews.


• Oversight of CAFM system and implementing allocation


• You will be ensuring calls, emails and customer requests are actioned in line with Resource procedures and required timescales.


• You will be monitoring team performance, conducting call quality reviews and providing regular feedback to staff.


• You will be producing reports, maintaining Resource systems and ensuring compliance with contractual requirements.


• You will be building effective relationships with customers, contractors and internal teams while supporting out\-of\-hours operations.

What We’re Looking For:

• Qualifications: You will hold GCSE English Language and Maths at Grade C or above, or equivalent qualifications.


• Experience: You will have proven supervisory experience within a helpdesk environment, the ability to work to targets and deadlines, experience using Microsoft Office packages, and the ability to work effectively under pressure both independently and as part of a team.


• Skills: You will have strong interpersonal and customer service skills, excellent communication abilities, and the capability to lead, motivate and develop a team while maintaining high standards of performance.

Additional Information:

• The Garrisons are tobacco\-free working environments.


• Security clearance is required prior to starting with us.


• We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.


• Please note, this vacancy may close early if we receive a high volume of applications.

Ready to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.

Pay: Up to £35,000\.00 per year

Work Location: In person

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