Resident Services Assistant

We're partnering with a leading property services firm to find a Resident Services Assistant for a BTR scheme over 200 apartments in Brighton.

This customer-focused role sits at the heart of the resident experience, combining front-of-house service, resident engagement, lettings support and property administration. You'll be the first point of contact for residents and visitors, helping create a welcoming community while supporting the smooth day-to-day operation of the building.

Working as part of a close-knit onsite team, you'll deliver excellent customer service, coordinate maintenance issues, support lettings activity and help maintain high standards across the development.

Key Responsibilities:

• Deliver a first-class front-of-house experience for residents, visitors and contractors


• Manage resident enquiries via phone, email and in person, ensuring a high standard of customer service


• Act as the first point of contact for maintenance requests, coordinating follow-up with contractors and internal teams


• Support lettings activity, including enquiries, apartment viewings, check-ins and tenant onboarding


• Support resident communications, community engagement initiatives and onsite events


• Conduct regular building inspections, identifying and escalating any health, safety or security concerns


• Maintain accurate records across property management and compliance systems

• Experience within BTR, PBSA, residential property, hospitality, customer service or another resident-facing environment


• Excellent customer service, communication and relationship-building skills


• Experience handling enquiries, complaints and service requests


• Strong administrative and organisational skills with good attention to detail


• Comfortable managing multiple priorities in a fast-paced environment


• Proactive, solutions-focused and able to work independently or as part of a team


• Confident using Microsoft Office and digital systems

• 10% discretionary annual bonus plus a £500 quarterly review incentive.


• 25 days annual leave plus bank holidays, with additional leave awarded for long service.


• Contributory pension scheme, employee discounts and a range of flexible benefits.


• Access to wellbeing support, Employee Assistance Programme and Virtual GP services.


• Ongoing training, development and long-term career progression within a leading property business.

This listing is from Reed. View original listing ↗