Reservations Manager

Job Ref: DAL5174Branch: Clayton Hotel BristolLocation: Clayton Bristol Hotel, BristolSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 16/06/2026Closing date: 30/07/2026 Reservations Manager

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Reservations Manager, you will report to the Hotel General Manager. You will effectively guide and manage hotel reservation operations, ensuring exceptional guest experiences and high\-performance standards while fostering a positive work environment.

Benefits:

• 50% Off FB in all properties


• €/£60 employee rate on rooms for all Dalata hotel


• 30% off Friends Family rate SAYE (Save As You Earn Scheme


• Pension access (Ask your HR Manager for local pension information)


• Performance\-related bonus plan


• Development Opportunities through our Dalata Academy to support your career journey


• Free employee meals on duty


• Extra AL day for every year worked (5 days to a maximum of 5 days)


• Employee Assistance Programme


• Cycle to Work Scheme/Transport Schemes


• Staff Appreciation Initiatives, fun team\-building activities and regular charity events

• Manage the day\-to\-day operations in the reservation office.


• To constantly update the hotel's revenue system.


• To be a key support to the hotel's revenue function.


• To assist in the maximisation of room revenue, occupancy percentage and yield management.


• Work closely with the revenue manager and DOS to ensure the efficient running of the department.


• To ensure our guest's requests are honoured.

• Previous experience as a Reservations Manager or Supervisor in a busy hotel an advantage but not essential.


• Excellent communication and customer skills.


• Great team leader and can lead and motivate the reservations staff.


• Can prioritise and delegate what needs to be done.


• Ability to work independently as well as collaboratively as part of a team.

Dalata Hotel Group – We bring *the heart of hospitality* to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Welcome to Clayton Hotel Bristol City where our famously personal way makes your time with us a little more special.

Our 4\-star hotel is located right in the heart of Bristol City. From fine dining, shopping and culture, you’re connected to everything. Located in the old city at the walls of St Johns, a short stroll from Bristol’s shopping quarter and Bristol harbourside, it’s a place that has everything from food, culture and entertainment. If you want to see even more of the area, we’re conveniently located by several bus routes with scooter and bike rental available nearby.

A modern contemporary hotel housed in the Grade ll listed Everards print works. The design of the building celebrates Bristol’s connection to art whilst restoring a piece of local history.

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