Reservations Agent

Company Description

We’re looking for a Reservations Agent to provide brilliant \& genuinely helpful customer service for every guest looking to stay in our London Hoxton hotels.

London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.

Job Description What you’ll do…

• Manage new and existing individual rooms reservations through telephone, email and website reservations


• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded


• Keep an eye on our booking channels


• Maximise revenue and identify sales opportunities


• Work with corporate clients/bookers and agents


• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.


• Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay


• Step in for the Reservations Supervisor or Manager when needed

• A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations


• Proficiency in another language is a plus (French, Spanish, Italian, Dutch)


• You’re great with computers and on the phone


• Since we’re opening in several exciting places, speaking additional lingos is an advantage


• You’re looking for a place where you can be you; no clones in suits here


• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night


• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience


• You’re not precious. We leave our egos at the door and help get shit done


• You’re up for doing things differently and trying (almost) everything once


• If we got stuck in a lift together we’d have a good time and share a few laughs


• You want to be part of a team that works hard, supports each other and has fun along the way

• Competitive salary


• 28 days holidays (inclusive of bank holidays), pension, and life insurance.


• A health cash plan to claim money back and get access to lots of ways to support your physical \& mental wellbeing


• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders


• Treat yourself once in a while with lots of retail \& hospitality perks through our partners


• Enjoy a free night at The Hoxton and a meal for two when you first start with us


• Goes without saying, but we’ll feed you during your shift


• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)


• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!


• Lots of opportunity to progress and switch it up as part of a global family of brands


• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work


• Extra time off to volunteer with one of our partner charities


• Regular team get togethers, from our team drinks to our (pretty special!) bi\-annual parties – we know how to have a good time!


• Enhanced family leave for when you’re expanding your family


• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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