Reservations Agent

Job Ref: CAM2798Branch: Cameron HouseLocation: Cameron House, Loch LomondSalary/Benefits: £26,624 gross per annum plus incentives and excellent company benefitsContract type: PermanentHours: Full TimeShift pattern: Shift pattern will vary with earliest start expected to be 8am and latest finish 8pm, includes weekends. Subject to change.Hours per week: 40 hours 5 days per week which will include weekends (part time hours also considered)Posted date: 28/05/2026Closing date: 13/06/2026 Resort Reservations Agent

ABOUT US:

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5\-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th\-century baronial estate is rich in character and history. Cameron House offers an award\-winning Spa with a rooftop infinity pool, an 18\-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self\-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off\-road driving, falconry, and more.

THE ROLE:

Reporting to the Revenue Manager and Resort Reservations Supervisor, you’ll:

• Handle all incoming enquiries via email and telephone in a friendly and professional manner


• Manage any follow up actions and guest requests for reservations across the resort


• Ensure all expectations are exceeded and special requests are communicated to all departments.


• Enter all bookings accurately in the Resort systems


• Convert enquiries into sales and pro\-actively offer the hotel services and facilities to guests.


• Provide guests with knowledgeable information of the local area and special events.


• Deal with guest comments promptly and professionally, reporting and recording them in the appropriate and ensure any comments that needs to be escalated are done so in a timely manner.


• Complete daily tasks as per shift procedures.


• Ensuring all system follow ups are actioned daily to ensure all 'no\-shows' from the previous night are followed up and charged accordingly.


• Be knowledgeable in selling status, rates, and benefits of all packages across the resort.


• Take ownership of the Reservations tasks and advocate a can\-do attitude all times


• Contact target guests with existing reservations to upsell all aspects of the resort prior to arrival, generating increased revenues.


• Process payments for all new bookings where deposits are due, and for cancelled bookings where deposits need to be retained


• Work closely with all departments to ensure all special offers are communicated effectively so maximum revenue is achieved and customer expectations are exceeded.


• Build a rapport with all guests before arrival and update profiles for returning visitors


• Creating and distribute reports to key stakeholders.


• Be willing to undertake any reasonable request made by management in any other areas.

WHO WE ARE LOOKING FOR:

• Great telephone manner and customer service skills


• Experience within a call centre team preferred, but guest facing hotel experience also considered


• Demonstratable IT skills


• Ability to achieve targets and deadlines.


• Excellent call handling and listening skills


• Great Interpersonal skills

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.


• People who are naturally friendly – who genuinely care about our guests and the service they receive.


• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.


• People who show the same level of care for their team\-mates as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.


• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

WHAT'S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes


• Pension scheme and Wagestream financial services


• Long service awards involving recognition with high street shopping vouchers and overnight stays


• Enhanced holidays with long service


• Free Leisure Club Membership, with friends and family discounts


• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline


• On\-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products


• Lifeworks App – lots of discounts on everyday purchases, with brand that you love


• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers


• At Cameron House we can offer fully funded, work\-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.

Join The Team

Join Cameron House and you're joining a five\-star resort with a long history and an abundance of ambition. The original estate was home to the Smollett family for over 300 years, including the famous 18th Century novelist and poet, Tobias Smollett. Tobias travelled widely, yet the vision of his Scottish home was never lost, "I have seen Lake Garda, Albana, De Visco, Bolsetta and Geneva. Upon my honour, I prefer Loch Lomond to them all." Naturally, we agree with Tobias, wholeheartedly.

Since the estate was sold for development in 1986, Cameron House has grown both in reputation and size. Today, we're all about creating memorable experiences that exceed expectations every time. How do we do this? By providing our particular brand of five\-star experience across everything we do \- from our accommodation, award\-winning spa, and championship golf to our choice of dining options and huge range of resort activities \- all against the beautiful backdrop of the Loch Lomond and the Trossachs National Park.

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