Research & Insights Manager

The Research & Insights Manager will play a key role in analysing customer service data to provide actionable insights that enhance service delivery. Based in South Wales, this fixed term contract position offers an exciting opportunity to contribute to the public sector.

Client Details

The employer is a well-established organisation within the public sector, known for its commitment to improving services for the community. With a supportive work environment and a focus on innovation, the organisation fosters a collaborative approach to achieving its goals.

Description

• Analyse customer feedback and data to identify trends and areas for improvement.


• Develop and present detailed reports to inform strategic decision-making.


• Collaborate with internal stakeholders to implement customer-focused initiatives.


• Monitor the performance of customer service processes and suggest enhancements.


• Provide data-driven insights to support key projects and objectives.


• Utilise research methodologies to gather qualitative and quantitative customer insights.


• Ensure data accuracy and compliance with public sector guidelines.


• Support the development of strategies to improve overall customer satisfaction.

Profile

A successful Research & Insights Manager should have:

• Previous experience managing or supervising a team (team of 2)


• A strong background in data analysis and research methodologies.


• Proven experience working in customer service or related fields.


• Excellent communication and presentation skills.


• Proficiency in data analysis tools and software.


• An ability to interpret complex data and present actionable insights.


• Knowledge of public sector operations and compliance standards.


• A proactive approach to problem-solving and process improvement.

Job Offer

• Flexible office days, with the team primarily working from home.


• Opportunity for the role to become permanent.


• Work in Pontypridd with a focus on public sector customer service improvements.

This is an excellent opportunity to make a meaningful impact while advancing your career. If you are ready to take on this exciting challenge, we encourage you to apply today

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