Repairs Manager

About Company

We are a newly merged, values\-led housing organisation committed to providing safe, supportive, and high\-quality homes for people who need them most. Our mission is to deliver excellent housing management and support services that enable our customers to live independently and thrive. Operating throughout England and Wales, our dedicated teams work collaboratively with care providers, local authorities, and other partners to make a real difference in the lives of our customers. We’re ambitious, forward\-thinking, and focused on creating inclusive communities where everyone feels valued and heard.

Salary £45,000pa plus £5,500 car allowance

Our Vision and Values

Our Vision

To provide high\-quality homes and services that meet the support requirements of our customers throughout their lives.

Our Values

We Care – We aim to provide services and homes that are based upon a deep understanding of our customers and are valued by all of our stakeholders. We aim to provide a great place for our colleagues to work, grow and develop.

We Listen – We value and respect the views of everyone and will involve our customers to help shape the way we provide the best home for them to prosper.

We Learn – We are in it for the long\-term. We will embrace change and innovation to continually improve what we do.

We Deliver – We are reliable, consistent and trusted to act with integrity and deliver to the highest possible standard of service and home.

We Influence – We will be a positive voice for our customers and will champion/advocate for the provision of homes and services for adults who require support.

We Are Inclusive – We respect the power of diversity and value each other.

Location –

Northwest Manchester – With National Travel

Purpose of the Role

Following the organisation’s merger and the transition to an in\-house maintenance service, we are continuing to develop and strengthen our repairs and maintenance operation. The Repairs Manager will play a key role in supporting the delivery of an efficient, customer focused repairs service, ensuring high standards of service delivery, performance and compliance across the organisation. Reporting to the Head of Repairs, the Repairs Manager is accountable for the day to day operational management and delivery of responsive maintenance and out of hours services. This role ensures all direct labour, contractors, out of hours for repairs are delivered efficiently, within agreed budgets and to expected standards.

With a team of Multi Trade Operatives and Handypersons, the post\-holder will manage operative performance, workload, WIP and day\-to\-day repairs activity, ensuring a responsive and customer\-focused service.

The successful candidate will support the Head of Repairs with contractor onboarding, recruitment and wider service improvement, whilst taking responsibility for individual contractor escalations, complaints investigations, technical support, damp and mould job reviews and operational health and safety.

This post plays a vital role in delivering safe, compliant homes and buildings for our residents and ensuring a high\-quality repairs service across a dispersed geography.

Key Responsibilities

1\. Key area

· Manage the day\-to\-day delivery of a high\-quality, customer\-focused repairs and maintenance service.

· Lead and manage Multi\-trade Operatives and Handypersons, ensuring effective workload management, productivity and service delivery.

· Manage operative performance, including 1\-to\-1s, timesheets, toolbox talks and performance management.

· Ensure effective scheduling and workload management through Plentific in collaboration with Schedulers.

· Monitor WIP, completion reports and repairs activity to ensure works are progressed and completed within agreed timescales.

· Provide technical support and guidance on repairs matters

· Review damp and mould jobs and ensure appropriate actions are progressed.

· Investigate and resolve repairs\-related complaints and individual contractor escalations.

· Support the Head of Repairs with contractor onboarding and recruitment.

· Support fleet requirements and operative trade account tasks.

· Lead operational Health and Safety management and training, ensuring compliance with relevant legislation and organisational requirements.

· Resolve operational challenges promptly, escalating significant issues to the Head of Repairs where required.

2\. Key area summary

· Day to day repairs

· Damp and mould

· Out of hours

· Operative management and performance

· Contractor performance and procurement

· Develop and maintain health and safety policy and procedures in alignment with legislative and industry standards.

· Provide expert advice on all repairs works matters across housing and corporate buildings

· Complaint investigations

Person Specification

Qualifications

Essential/Desirable

(E/D)

1\. CIH qualification, ideally level 3 or willing to work towards this if appointed \- E

2\. Full driving licence and access to vehicle \- E

3\. Enhanced DBS check (clean) \- E

Knowledge/Experience/Skills

Essential/Desirable

(E/D)

• Experience of operating at a manager level in Housing, Property Maintenance or a closely associated industry, or be in a position where a manager level role is a natural next step \- E


• Relevant professional qualification in property, asset management or construction, willing to work towards qualification if appointed or equivalent experience \- E


• Experience of using Plentific or CRM systems to manage property related functions \- D


• Strong background in repairs, building compliance, and health \& safety regulations \- E


• Proven capability in procurement, budget management, and contract administration \- E


• Demonstrated ability to lead operatives and handypersons and drive performance across regional teams \- E


• Knowledge of health and safety compliance in housing settings (e.g. fire safety, property inspections) \- E


• Experience of working with vulnerable adults, including people with learning disabilities, autism or mental health conditions \- D


• Excellent leadership skills and ability to make evidence\-based decisions \- E


• Awareness of relevant legislation, including safeguarding and data protection \- D


• Ideally an understanding of how contractors compete for and win business \- D


• Ability to manage a varied workload and prioritise effectively \- E


• Strong interpersonal and communication skills – able to write clearly and communicate with a wide range of people \- E


• Confidence to manage challenging situations calmly and professionally \- E


• Commitment to customer service and continuous improvement \- E


• Ability to work collaboratively with internal colleagues (e.g. Customer hub, Revenue Team, Engagement Officer) and external partners (e.g. care providers, local authorities) \- E


• Awareness of regulatory requirements \- D


• Positive, proactive and person\-centred attitude \- E

Benefits:

• On\-site gym


• On\-site parking

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