Rental Operations Supervisor

Job Title: Rental Operations Supervisor
Location: Rossmore Road East, Ellesmere Port, Cheshire, CH65 3DD
Job Type: Full\-time, Permanent
Salary: Competitive (dependent on experience)
Company: Addhire Self Drive Ltd

About Us

Addhire Self Drive Ltd is a well\-established, family\-run vehicle rental business founded in 1985\. Based in Ellesmere Port, we serve customers across the Wirral, Cheshire, and surrounding areas.

We operate a fleet of cars, vans, minibuses, and campervans, and pride ourselves on delivering a reliable, friendly, and personal service.

The Role

We are looking for a confident and hands\-on Rental Operations Supervisor to take responsibility for the day\-to\-day running of our rental desk and fleet operations.

This is a key role within the business where you’ll oversee daily activity, support a small team, and ensure everything runs smoothly—from bookings and customer service to vehicle availability and issue resolution.

Key Responsibilities

Daily Operations

• Take ownership of the day\-to\-day running of the rental desk


• Manage bookings, walk\-ins, and customer enquiries efficiently


• Ensure smooth vehicle scheduling, availability, and turnaround


• Make on\-the\-spot decisions to resolve operational issues

• Deliver a high\-quality customer experience from enquiry to vehicle return


• Handle customer queries, complaints, and rental issues confidently


• Manage damage reports, insurance claims, and breakdown situations

• Supervise and support a small team of rental staff and valeters


• Allocate daily tasks and ensure work is completed to a high standard


• Lead by example with a proactive, hands\-on approach

• Oversee vehicle preparation, cleaning, and readiness for hire


• Coordinate servicing, MOTs, repairs, and compliance checks


• Liaise with garages and suppliers to maintain fleet reliability

• Ensure all rental documentation, payments, and records are accurate


• Maintain driver checks, insurance records, and vehicle inspections


• Support the Directors with general operational reporting

• Previous experience in vehicle rental, fleet, or automotive environment (preferred)


• Strong organisational skills and attention to detail


• Confident decision\-maker with a hands\-on approach


• Excellent customer service and communication skills


• Ability to manage multiple tasks in a fast\-paced environment


• IT literate (Microsoft Office; Prohire desirable)


• Full UK Driving Licence (essential)

• Local knowledge (Wirral, Chester, Ellesmere Port)


• Experience with campervan or leisure hire


• Some sales or business development experience

• Monday to Friday: 8:00 AM – 5:30 PM


• Saturday: 8:00 AM – 12:00 PM (rota basis, every other weekend)


• Flexibility required during busy periods

• Stable, friendly family\-run business


• Staff discount on vehicle hire


• Pension scheme

Please send your CV and a short cover letter to info@addhire.co.uk with the subject line:
“Rental Operations Supervisor Application – \[Your Name]”

Pay: From £29,000\.00 per year

Benefits:

• Company pension


• Employee discount

This listing is from indeed. View original listing ↗