Rent Arrears Officer

Rent Arrears Officer
Reporting to: Rent Team Lead
Working Pattern: Full-time

This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact regarding their rental payments.
Dealing with rent arrears is a key part of the role and will include:

• Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve rental payment issues


• Engage with non-responsive or vulnerable tenants to support rent payment and communication


• Chase outstanding rental payments


• Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms)


• Gather and relay key information back to the Rent Team


• Mediate and problem-solve tenant issues to support rent recovery


• Encourage and support tenants in maintaining or reinstating benefit claims


• Build rapport and maintain positive relationships with tenants


• Maintain accurate records of visits and interactions


• Work closely with the office-based Rent Team to follow through on cases

• Strong interpersonal and communication skills


• Full clean driving license (essential) (own vehicle is preferred)


• Able to act in a confident manner with regards to outstanding rental payments


• Previous rental payments collection experience would be ideal


• Excellent ability to deal with people face to face and over the phone


• Knowledge of Universal Credit and other benefits


• Problem-solving mindset with strong initiative


• IT skills

• Experience in housing, lettings, or rent arrears


• Knowledge of housing benefits or Universal Credit


• Experience working with vulnerable individuals

• Bonus scheme


• Opportunity for a company vehicle after probation (or earlier for the right candidate)


• Free parking


• Fuel cost and mileage covered for work

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