Relationship Lead

Job Description:

Relationship Lead

King Edward VII's Hospital, 5\-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37\.5hrs) \- Monday To Friday (Some Evenings)

From £45,000pa \+ Fantastic

How you'll help us make health happen.

We are looking for a proactive relationship and account management professional to drive engagement between King Edward VII's Hospital, London Medical, and GP, Physio, and Practice Manager networks across London.

You will deliver a targeted engagement plan using data insights to strengthen relationships, enhance the referral experience, and increase patient referrals.

As the main point of contact for practices, you will resolve service issues, coordinate tailored engagement activities, and work closely with internal teams to ensure a smooth, high‑quality referral journey. You will also identify and secure new referral opportunities.

This role suits a confident, relationship‑focused self‑starter who thrives in the field, communicates exceptionally well, and is passionate about improving the experience of our GP referral partners.

We're in an exciting phase of rapid growth, which means a fast‑moving, dynamic and sometimes high‑pressure environment. We're looking for resilient, adaptable individuals who are motivated by challenge and ready to grow alongside the organisation.

Responsibilities:

• Build and manage strong relationships with key GP, Physio, and practice networks, acting as their main point of contact and improving their referral experience.


• Support the commercial team in delivering the hospital's growth strategy, adapting plans as priorities evolve.


• Use data and insights to plan and deliver tailored engagement strategies that increase referrals and revenue from core and new practices.


• Coordinate and deliver a range of engagement activities, including practice visits, educational events, hospital tours, webinars, and tailored marketing communications.


• Identify practice needs and collaborate with internal teams to resolve service issues quickly and enhance the overall referral journey.


• Work with marketing to develop targeted collateral and digital campaigns and maintain active communication through newsletters and LinkedIn updates.


• Expand the referral network by researching, targeting, and onboarding new practices.


• Produce regular reports and insights on referral trends, performance, and practice feedback to inform continuous improvement.

• Previous GP Relationships is essential.


• Exceptional verbal and written communication, presentation, and interpersonal skills.


• Highly organised with excellent time‑management and event‑management capabilities.


• Confident using data for research, reporting, and decision‑making, with strong computer literacy and high‑quality writing skills.


• Able to work autonomously while being friendly, approachable, and a strong team contributor.


• Professional telephone manner, diplomacy, and confidence in networking and in‑person events.


• Good understanding of medical or scientific terminology; previous clinical experience desirable.


• Educated to A‑Level or equivalent.


• Competent using Teams Live and other digital communication tools.

At King Edward VII's Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well\-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days \+ bank holidays increasing with length of service


• In\-house training for all staff


• Company pension scheme


• Interest free travel loan


• Private healthcare (Eligible after 12m)


• Bicycle Loan Scheme


• Retailer discounts


• Employee Assistance Programme

When you join King Edward VII, you also become part of Bupa \- a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to ”Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time
Job Area:

Clinical Services
Locations:

King Edwards VII Hospital

Private dental insurance, Financial planning services, Paid volunteer time, Health \& wellbeing programme, Cycle to work scheme, Employee mentoring programme, Gym membership, Private medical insurance, Referral programme, Free flu jabs, Company pension, Additional leave

This listing is from indeed. View original listing ↗