Relationship & Branch Manager

Job Title: Relationship & Branch Manager
Location: Birmingham Branch
Employment Type: Permanent, Full-Time
Salary: £70,000-£80,000
Work Model: Onsite, 5 days a week

Role Overview:
We are seeking an experienced Relationship & Branch Manager to drive profitable growth through the sales and service of Commercial and SME clients. The successful candidate will manage an assigned portfolio, expand existing relationships, and originate new business, while maintaining portfolio health and ensuring compliance with regulatory standards.

Key Responsibilities:

• Lead and manage branch staff, coaching and developing the team to achieve KPIs and business objectives.


• Manage and grow a portfolio of commercial clients, delivering lending, deposits, and other banking solutions.


• Oversee branch performance against targets, including account volumes, asset and liability growth, and remittance values.


• Ensure sales and service activities are conducted professionally and in line with regulatory and compliance requirements.


• Monitor portfolio performance, identify early warning signals, and take proactive actions to maintain asset quality.


• Build and maintain strong relationships with clients and stakeholders, supporting business development initiatives.

Candidate Profile:

• Minimum 5 years' UK banking experience in running sales teams and managing corporate/SME portfolios.


• Proven leadership skills, with experience coaching, inspiring, and developing high-performing teams.


• Strong commercial awareness with a track record in business development, relationship management, and client origination.


• Knowledge of UK banking products, procedures, and relevant legislation, including AML and Treating Customers Fairly (TCF) regulations.


• Excellent communication and presentation skills, with the ability to engage internal and external stakeholders at all levels.


• Results-oriented, with a can-do attitude and ability to drive KPIs and exceed targets.

Key Competencies:
Achieving excellence, influencing, inspiring, communicating effectively, building trust, developing people, collaborating, gathering information, understanding issues, and finding solutions.

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