Regional Engineering Manager

Regional Engineering Manager

Location: Regional Field\-Based (Region 4\- Greater London)
Salary: Competitive \+ Bonus \+ Benefits
Company: NoteMachine (A Brink's Company)

Are You an Experienced Engineering Leader Ready to Drive Performance and Inspire Teams?

If you're a proven engineering manager with a strong background in field service operations, people leadership, and operational excellence, this could be the next step in your career.

At NoteMachine, our Regional Engineering Managers play a critical role in delivering exceptional service to customers and ensuring our engineering operations run safely, efficiently, and effectively. Leading a team of Senior Engineers and Field Service Engineers, you'll be responsible for driving service performance, developing talent, and continually improving operational delivery across your region.

As part of Brink's, a global leader in secure logistics and cash management, you'll benefit from the stability, support, and long\-term career opportunities offered by a world\-renowned organisation.

About NoteMachine

NoteMachine is one of Europe's leading ATM providers, operating a network of more than 14,000 ATMs and processing over £10 billion in cash annually across the UK. We provide innovative cash access solutions to major retailers, convenience stores, leisure operators, financial institutions, and independent businesses nationwide.

With the backing of Brink's, operating in over 100 countries worldwide, we continue to invest in our people, technology, and service delivery to maintain our position as a market leader.

The Role

As a Regional Engineering Manager, you will have overall responsibility for the performance, development, and operational effectiveness of the engineering function within your region.

You will lead, support, and develop engineering teams to achieve business objectives, maintain customer satisfaction, and consistently deliver against contractual service level agreements. Working closely with senior leadership and cross\-functional departments, you'll help shape operational strategy while ensuring the highest standards of safety, quality, productivity, and compliance.

Key Responsibilities

• Lead and develop a regional team of Senior Field Service Engineers and Field Service Engineers


• Ensure effective resource planning and staffing levels to meet operational demands and service commitments


• Drive engineering performance, machine availability, and customer satisfaction across the region


• Monitor, manage, and report regional KPIs to senior leadership teams


• Support recruitment, onboarding, performance management, coaching, and employee engagement initiatives


• Collaborate with Engineering Quality teams to improve operational processes and working procedures


• Act as a senior technical escalation point for engineering teams and internal stakeholders


• Support new product introductions, prototype testing, and development of repair methodologies


• Manage regional budgets and promote cost\-effective engineering operations


• Work closely with supply chain partners to ensure the highest standards of parts and service delivery


• Promote a strong culture of safety, quality, accountability, and continuous improvement


• Attend customer sites and new installations to support operational excellence and service development


• Contribute to national projects and wider business improvement initiatives as required.

We're looking for a strong leader who combines technical expertise with excellent people management skills.

You will be passionate about developing teams, solving operational challenges, and driving high performance through coaching and continuous improvement.

Essential Requirements

• Previous experience managing engineering or field service teams


• Strong background in engineering operations, service delivery, or technical field services


• Experience managing budgets, resources, and operational performance


• Excellent leadership, communication, and stakeholder management skills


• Strong planning, organisational, and problem\-solving abilities


• Ability to analyse performance data and implement effective improvement strategies


• Full UK driving licence


• Willingness to travel across the region as required.

• Experience within ATM, financial technology, cash management, or related service industries


• In\-depth knowledge of ATM hardware and associated technologies


• Electromechanical engineering qualification (Level 5 or above)


• Previous experience leading large, geographically dispersed engineering teams


• Experience within a service\-level agreement (SLA) driven environment.

We know that successful leaders need the right support, resources, and opportunities to thrive.

Benefits \& Rewards

• Competitive salary package


• Annual performance bonus scheme


• Pension scheme


• Life Assurance


• Company Sick Pay Scheme


• Medicash healthcare and wellbeing benefits


• Ongoing leadership and professional development programmes


• Access to national projects and strategic business initiatives


• Genuine progression opportunities within NoteMachine and Brink's


• Permanent, full\-time position within a stable and growing organisation.

This is more than a Regional Engineering Manager role. It's an opportunity to make a significant impact within a market\-leading organisation, shape the future of engineering service delivery, and develop high\-performing teams that keep critical infrastructure operating across the UK.

Apply today and become part of the NoteMachine and Brink's success story.

Job Type: Full\-time

Pay: Up to £56,000\.00 per year

Benefits:

• Additional leave


• Company pension


• Health \& wellbeing programme


• Life insurance


• Private medical insurance


• Work from home

• ATM: 3 years (required)


• Performance management: 3 years (required)


• Engineering: 3 years (required)

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