Regional Director

REGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID

Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance!

This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.

Key Details:

• Job Title: Regional Director


• Salary: £120k - £130k + 25% bonus + car allowance


• Location: Flexible based on local office - Stoke or Bolton ideally


• Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote)

Responsibilities:

• Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.


• Manage and support a team of senior account leaders, driving accountability, engagement and high performance.


• Develop and implement strategic account plans aligned to both customer objectives and wider business goals.


• Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.


• Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.


• Translate customer needs and business insights into effective service solutions and operational strategies.


• Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.


• Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.


• Drive service excellence through effective management of contractual obligations, SLAs and KPIs.


• Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.


• Promote a strong culture of safety, compliance and governance across all operations.


• Develop future talent through succession planning, coaching and leadership development initiatives.


• Foster a culture of collaboration, accountability and high employee engagement throughout the region.

Requirements:

• Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.


• Strong background in strategic account management, customer relationship development and consultative sales.


• Experience operating within large, complex matrix organisations with multiple stakeholders.


• Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.


• Strong understanding of SLA management, KPI reporting and operational performance improvement.


• Experience overseeing Hard Services within critical or highly regulated environments.


• Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.


• Excellent stakeholder management, communication and influencing skills.


• Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.


• A natural leader who inspires, develops and motivates others to achieve outstanding results.


• Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.


• Proficient in Microsoft Office and business reporting tools.


• Committed to driving continuous improvement, innovation and customer excellence.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

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