Referrals, Assessment and Admissions Co-ordinator (Social Care)
About the Role
Orchard Community Care operates across Ireland providing residential, respite, outreach and day services to both children and adults with medium to profound disability including those with life limiting conditions. We have both children’s and adult’s residential homes in the community and also offer both children’s and adults respite.
The successful candidate will play a key role in enabling the Referrals, Assessment \& Admissions Manager to operate efficiently and effectively and help build brighter futures for the people we support and our teams.
This role requires exceptional communication skills, attention to detail, and the ability to manage multiple priorities in a fast\-paced environment.
Summary of Responsibilities
- Support the Referrals, Assessment and Admissions Manager, in all administrative duties pertaining to all stakeholder relationships and placements across Orchard Community Care.
- Keep up to date information on HSE, Tusla and Discharge Managers information, and communicate with them regularly regarding current and upcoming vacancies in Orchard Community Care.
- Track and monitor all placement agreements across Orchard Community Care.
- Support in the completion of all requisite referral’s applications and processing of all referrals from start to finish. Working with and supporting the Regional Director and MDT to progress these.
- Supporting with the maintenance of existing funding arrangements for the people we support, ensuring these are kept up to date following care reviews, and are reflective of current support needs.
- Maintaining positive working relationships with the Operations Teams, and a strong understanding of current service activity.
- Working with marketing to ensure all material is up to date and the strategy is aligned to the live availability.
- Ensure, with the Referrals, Assessment and Admissions Manager, that assessments are carried out in a timely manner and stakeholders responded to with update.
- As part of the house opening team, support in ensuring houses are opened within the scheduled timeline.
- Maintaining a stakeholder contact database and keeping this up to date.
- Prepare minutes at relevant meetings throughout the year in a timely manner to a high standard
- Collate information requested from HSE and Tusla and keep databases up to date in line with regulations and national standards as well as company policy and procedures and assist with business case development where required
- Generate statistical reports as and when required
- To have excellent working relationships with relevant employees in all divisions of Orchard Care Group
- At least two years proven experience as a Personal Assistant, Executive Assistant or in a Corporate Services role (HR, Finance etc)
- The ideal candidate will have experience in the care industry, which may be in the public, voluntary, or private sector.
- Familiarity with collaboration tools such as Microsoft Teams, SharePoint, and other digital platforms \& highly proficient in all Microsoft 365 programmes
- Ability to set clear objectives and work in a systematic way
- Ability to generate reports and collate and analyse data
- Excellent organizational and time\-management skills with the ability to work to tight deadlines
- Strong written and verbal communication abilities.
- High level of discretion and professionalism.
- Ability to work independently and as part of a team.
- Full current driving license with full eligibility to drive in Ireland, and access to a vehicle
- Have full eligibility and availability to work with us
- Full valid Garda Vetting/Police Clearance etc
- Proactive mindset: Anticipates needs and takes initiative.
- Attention to detail: Ensures accuracy in all tasks.
- Adaptability: Thrives in a dynamic and changing environment.
- Interpersonal skills: Builds strong relationships across all levels.
- Problem\-solving: Handles challenges calmly and effectively
- Comprehensive induction process
- Extensive training programme
- On\-going mentoring and support
- Continuous Professional Development support
- Career progression opportunities
- Orchard Values Champion Award
- Refer a friend initiative
- Working in a well\-resourced environment with access to the multidisciplinary team
- Employee Assistance Programme for staff and their families
About us
The Orchard Care Group is a wholly Irish owned company dedicated to providing the best possible care, supports and outcomes for children, young people, and adults in Ireland across a range of settings and locations, in fostering, disability and mainstream residential services.
The Group brings together three leading brands in Irish social care – Orchard Residential, Orchard Community Care and Orchard Fostering.
Our Vision at Orchard Care Group is that the people we support live meaningful lives through, our high\-quality model of excellent care, within our positive, collaborative, values\-based culture. Our Values are Advocacy, Integrity, Excellence, Collaboration \& Human Rights.
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