Receptionist in France

Position Overview
As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check\-in/check\-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with HOMAIR’s quality commitment.

Key Responsibilities

Customer Service \& Guest Relations* Greet guests upon arrival with a smile and a professional, welcoming attitude

• Assist with check\-ins and check\-outs, including performing incoming and outgoing EDLs (inventory checks)


• Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)


• Handle stay\-related payments and promote ancillary sales


• Provide guests with information on local tourism, medical services, and other practical needs


• Respond to inquiries via phone, email, or in\-person, and forward messages as required


• Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)

• Ensure the reception area is clean, organized, and welcoming at all times


• Assist in promoting the campsite and HOMAIR services through a positive, customer\-focused attitude


• Complete daily work time tracking and any other internal documentation


• Monitor cash handling and ensure the cash register is accurate at the end of each shift


• Uphold and follow all internal regulations and procedures set by the Reception Manager

• Strong communication and interpersonal skills


• Well\-presented, polite, and guest\-oriented


• Versatility, adaptability, and ability to follow instructions


• Reliable, organised, discreet, and autonomous


• Team spirit and a kind, helpful attitude


• Good stress management, especially during peak season


• Proficient with IT tools and booking software (knowledge of RESALYS is a plus)


• Fluency in English and Dutch, good working knowledge of one or more foreign languages (French, German, etc.) is a plus.

• Interaction with internal staff across departments and external clients, owners, and service providers


• Varied shifts including weekends, holidays, and high season


• Position based at a HOMAIR campsite in France

• Guest satisfaction, particularly reception\-related Olakala score


• Accuracy and efficiency in check\-in/check\-out processes


• Quality of communication and responsiveness


• Proper use of reservation systems and adherence to company procedures

ECG means values, a unique professional experience, and the chance to evolve in a multicultural environment, in places that will make you dream and are already making our customers dream. Your best job, their best vacation!

Cette annonce provient de indeed. Voir l'annonce originale ↗