Receptionist (Hotel)
Hampton by Hilton Bristol City Centre
Job Title: Hotel Receptionist/Guest Services Assistant
Pay: £ 13\.63 per hour
Hours: Full Time Contract – mornings/evenings/weekends
The Hampton by Hilton Bristol City Centre is a 202 bedroom hotel in a fantastic city centre location. We are currently recruiting for a Guest Services Assistant / Receptionist. Do you have the Hamptonality?
What will it be like to work for this Hilton Worldwide Brand?
With 3,000 hotels globally, Hampton by Hilton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high\-speed internet access, free hot breakfast and more. Hampton exists to anticipate a traveller’s needs, creating the edge to advance their journey. Hampton is one of Hilton World wide’s market\-leading brands. Visit the brand website for more information – www.hamptonbristol.co.uk
What Is a GSA?
A Guest Services Assistant is a multi\-departmental role which covers Front Desk, Bar, Breakfast and Kitchen. A GSA’s role is to provide a friendly, warm and memorable welcome to hotel guests while ensuring their expectations and needs are met throughout their stay. A GSA must also be able to help assist with any guest queries, comments or complaints in a professional and calm manner.
What will I be doing?
As a Guest Services Assistant, you will assist in daily Front Office/Food \& Beverage/Kitchen operations.
On Reception, a GSA is responsible for managing the first impressions of our guests and therefore must perform the following tasks to the highest standards:
- Assist the Duty Manager with daily Front Office/ Food \& Beverage operations
- Provide prompt service and actively seek opportunities to drive guest satisfaction
- Ensure that you are fully aware of any relevant feedback from either guests/ other departments
- Manage, resolve or escalate any and all guest complaints quickly
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Ensure a high level of product knowledge of the hotel and the local area
- Respond to guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests, as needed
- Able to work in all areas of the Food and Beverage department including Kitchen
- Welcome guests in a polite and friendly manner
- Engage customers in conversation about their stay, day and plans to create a personal touch
- Take and deliver customer orders, consistently demonstrating high levels of customer service
- Manage guest queries in a timely and efficient manner
- Ensure compliance of brand standards
- Ensure cleanliness of all work areas
- Ensure food hygiene and food safety is maintained to high standards in compliance with all legislation and operating procedures
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Assist other departments wherever necessary and maintain good working relationships
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will be entitled to reduced hotel room rates in our 4000\+ hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and Focus Hotels Management.
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Good level of IT proficiency
- Previous hotel experience or similar
Pay: £13\.63 per hour
Work Location: In person
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