Receptionist - Care Navigator

JOB TITLE: RECEPTIONIST \- CARE NAVIGATOR

REPORTS TO: Operations Lead

HOURS: 25 hours per week \- working
Monday to Friday shift either 08:00am \- 13:00pm or 13:00pm \- 18:00pm

SALARY: PRO RATA TO 25 HOURS

LOCATION: Branston Surgery and Stretton Surgery

Job summary:

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way


• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team


• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the practice receptionist team include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead Receptionist dependent on current and evolving practice workload and staffing levels:

• Opening up/locking\-up of practice premises and maintaining security in accordance with Practice protocols.


• Maintaining, running and monitoring the practice appointments system


• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional


• Processing and distributing incoming (and outgoing) mail


• Taking messages and passing on information


• Filing and retrieving paperwork


• Processing repeat prescriptions in accordance with practice guidelines


• Referring to clinicians requests for acute prescriptions from patients.


• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures


• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers


• Clearing and re\-stock consulting rooms as required


• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning


• Ordering, re\-ordering and monitoring of stationery and other supplies.


• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice


• Deal with all general enquiries, explain procedures and make new and follow\-up appointments.


• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non\-disruptive manner.


• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.


• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.


• Maintain a presentable appearance and a friendly and helpful demeanour at all times.


• Handling patient requests for results in a confidential manner. Establish test type and appropriately advise of outcome, booking follow\-up appointments where required. Results must be chased in cases where the lab has not responded in accordance with expectations.


• Book ambulance transport where criteria are met, always passing over details on the same day as the request is taken.


• Maintain an accurate log of x\-ray, ultrasound, MRI and CT referrals passed by Doctors.


• Receive “sample” envelopes from patients, ensuring that they are correctly labelled and sealed.


• Handle the post and samples being collected and delivered by the hospital courier on a daily basis.


• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.


• Ensure that all new patients are registered onto the computer system promptly and accurately


• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.


• Keeping the reception area, notice\-boards and leaflet dispensers tidy and free from obstructions and clutter


• Ensuring that informative signs and presentations are up to date and visible.


• Enter patient information on to the computer as required.


• All staff to adopt a clear desk policy when leaving workstation


• Ensuring clear communication within the Practice Team, including the handing over of messages, queries and other issues from Morning to Afternoon staff.


• Patient notes and correspondence:


• Retrieve and re\-file records as required, ensuring strict alphabetical order is adhered too.


• Recording instances of non\-attendance into patient’s notes and issuing “DNA warning letters” where appropriate.


• Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager. Please note the salary advertised is pro\-rata.

• No

Pay: £12\.71 per hour

Benefits:

• Company pension


• Free parking


• On\-site parking

This listing is from indeed. View original listing ↗