Receptionist

Receptionist
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Front of House
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Are you passionate about customer service and enjoy working with people? Bowood Hotel, Spa \& Golf Resort is looking for a Receptionist to join our friendly Front of House team at our luxury 4\-star hotel in the heart of the Bowood Estate.

This is a fantastic opportunity to join a professional and supportive team in a fast\-paced hospitality environment. Previous hotel experience is welcome but not essential — we would also love to hear from candidates with experience in retail, leisure, customer service, or other people\-focused roles.

As one of the first points of contact for our guests, you will play an important role in creating a warm welcome and memorable experience from arrival to departure.

The Role

Reporting to the Front of House Manager, you will assist in the day\-to\-day running of reception, maintaining the highest standards of service.

This is a permanent, full time position. Working 40 hours a week on a rota basis Monday to Sunday.

Shift pattern: 06\.45\-15\.15 and 14\.30\-23\.00\.

Reliable transport is essential due to location and shift times. This is an ideal commute for those in Calne, Chippenham, Bath, Devizes, Swindon, and surrounding areas.

Key Responsibilities

• Deliver a consistently high standard of guest service at all times


• Manage guest check\-ins and check\-outs efficiently and professionally


• Handle reservations, enquiries, and guest requests


• Support the smooth day\-to\-day running of reception


• Complete administrative tasks accurately and promptly


• Work collaboratively with other colleagues across the hotel to ensure the best guest experience


• Uphold brand standards in quality, service, and presentation

The ideal candidate will have

• Previous experience in hospitality, customer service, or front\-of\-house roles


• A confident communicator with a warm and approachable manner


• Strong organisational skills and attention to detail


• Ability to remain calm and professional under pressure


• A proactive, positive attitude and team\-focused approach


• Flexibility to work shifts, including evenings, weekends, and holidays

Hotel experience is desirable but not essential — full training and support will be provided for the right candidate.

Benefits include

• 31 days annual leave including Bank Holidays


• Uniform provided


• Meals on duty


• Pension scheme


• Free on\-site parking


• Free entry to Bowood House and Gardens during open season


• Hugely discounted Golf Membership after probationary period


• Discounted spa treatments and 50% off Templespa products


• Employee Assistance Programme via Hospitality Action


• Company events and supportive team culture

If you enjoy creating great guest experiences and want to be part of a team committed to high standards and genuine hospitality, we would love to hear from you.

Among the finest luxury 4 star hotels in Wiltshire, a stay at Bowood is one never to be forgotten. Located in Calne, the hotel is at the heart of the Bowood Estate, where we offer dreamy overnight stays, delicious home\-cooked cuisine and a very warm welcome. With our award\-winning spa and championship golf course, a stay can be as busy or as relaxed as our clients wish.

This listing is from Indeed. View original listing ↗