Receptionist - Almondsbury and Pilning Surgery (Hanham Health)

Receptionist / Administrator

Hanham Health
Location: Predominantly based at Almondsbury Surgery , with occasional travel to Pilning Surgery
Hours: 18\.5 hours per week
Pay: £13\.07 per hour
Closing Date: 25 September 2026

About Us

Hanham Health is a large, forward\-thinking GP practice serving communities across South Gloucestershire. We are committed to delivering high\-quality patient care and creating a positive working environment where staff feel supported, valued and able to develop.

We prioritise staff wellbeing through regular team meetings, one\-to\-one support, training opportunities and a range of employee wellbeing initiatives.

About the Role

We are looking for a friendly, enthusiastic and organised Receptionist/Administrator to join our welcoming team.

As the first point of contact for our patients, you will play a vital role in providing an excellent patient experience. You will support the smooth running of the practice through a combination of reception and administrative duties, ensuring patients receive a professional, helpful and efficient service at all times.

This is a busy and rewarding role that would suit someone who enjoys working with people, has strong communication skills and can remain calm under pressure.

Key Responsibilities

• Greeting patients and visitors in a friendly and professional manner.


• Answering telephone calls and responding to patient enquiries.


• Booking and managing appointments both in person and via telephone and online systems.


• Managing patient requests received through EMIS, NHS Mail and Anima.


• Registering new patients and maintaining accurate patient records.


• Processing incoming and outgoing correspondence, including scanning and filing documents.


• Providing administrative support to clinical and non\-clinical teams.


• Communicating effectively with patients, colleagues and external healthcare providers.


• Maintaining confidentiality and handling sensitive information appropriately.


• Supporting the wider team with day\-to\-day operational tasks.

About You

The ideal candidate will:

• Have excellent communication and customer service skills.


• Be confident using IT systems and learning new software.


• Be organised and able to work accurately under pressure.


• Demonstrate a positive, flexible and professional attitude.


• Work well both independently and as part of a team.


• Have a commitment to providing excellent patient care.

Previous reception, customer service, healthcare or administrative experience is desirable but not essential.

Working Hours

Current working pattern:

• Monday: 8:00am to 6:00pm


• Tuesday: 8:30am to 7:00pm

We are open to discussing flexibility around these hours for the right candidate.

Employee Benefits

• 26 days annual leave plus bank holidays (pro rata)


• NHS Pension Scheme


• Blue Light Card access


• Green Commute Initiative


• Employee Assistance Programme


• Professional development and training opportunities


• Cycle to Work Scheme


• Free flu vaccinations


• Sick pay


• Bereavement leave


• Team social events


• Free tea and coffee


• Free on\-site parking


• Employee discounts

Please Note

We reserve the right to close this vacancy early if sufficient applications are received or a suitable candidate is identified before the closing date. We encourage interested applicants to apply as soon as possible.

Job Type: Part\-time

Pay: £13\.07 per hour

Expected hours: No less than 18\.5 per week

Benefits:

• Company pension


• Employee discount


• Flexitime


• Free flu jabs


• On\-site parking

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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