Reception Team Member

\*\*\*HOTEL EXPERIENCE IS ESSENTIAL FOR THIS ROLE\*\*\*

• Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction


• Deals with guests promptly upon arrival and departure, for check in and check out procedures


• Demonstrates a working knowledge of all services and facilities of the Hotel, as well as local area. Therefore, ensuring our guests are assisted effectively


• Professionally and competently operates the telephone system in line with Hotel procedures


• Professional appearance and manner to all visitors, resulting in positive PR both internally and externally


• Performs all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate


• Adheres to the Company Credit Policy


• Demonstrates the use of sales conversation to effectively sell bedrooms and conferences, maximising occupancy, average rates and yield


• Receives and processes telephone, walk\-in, 3rdparty and internet reservations accurately


• Forwards all relevant paperwork to guests as per individual reservation requirements


• Understanding the business and keeping up to date with Hotel’s sales selling strategy and letting policy and promotions


• Understanding competitor occupancies and passing on observations to the Sales team


• Identifies possible sales leads and passes to Sales team

· Flexible will be willing to work early/late and weekend shifts

· Responds to change positively

· Calm under pressure

· Thinks ahead

Communication

· Is clear and open

· Encourages others to share ideas

· Keeps others well informed and up to date

Decision making

· Can act on own initiative

· Accepts responsibility for own actions

· Applies knowledge and experience

Influencing

· Persuasive

· Has a positive profile

· Gains peoples attention when speaking

· Gains commitment

Integrity

· Open and honest

· Treats people fairly

· Respects confidences

· Adheres to legal obligations

Self Management

· Organised

· Meets deadlines

· Good timekeeping

· Personal appearance

· Motivated

· Sets a good example

Team Work

· Plays their part

· Supports, develops and encourages others

Pay: £12\.71 per hour

Benefits:

• Company pension


• Discounted or free food


• On\-site gym


• On\-site parking

• hotel reception: 1 year (required)

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